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About the Role:
- Serve as a key technical link between customer support, engineering, and product teams.
- Take ownership of advanced support escalations and translate technical findings into actionable product improvements.
Key Accountabilities:
- Own and resolve complex L4 support escalations in accordance with SLAs.
- Create and maintain support documentation, troubleshooting guides, and self-service resources.
- Analyse support trends and identify automation opportunities to improve operational efficiency.
What We're Looking For:
- 2–4 years of experience in technical support, product support, or solutions engineering.
- Strong analytical and problem-solving abilities with practical API, SQL, and debugging skills.
- Excellent communication and cross-functional collaboration skills with a customer-centric mindset.
Partner Company
An AI-powered technology environment focused on helping businesses streamline operations, automate workflows, and deliver exceptional customer experiences. A fast-growing, inclusive workplace that encourages ownership, initiative, continuous learning, and knowledge sharing.