Provide Tier 1 technical support to customers via phone and email, resolving issues with a leading LMS.
Investigate, document, and escalate technical issues, and publish knowledge base articles.
Participate in a rotating on-call schedule for high-severity incidents.

Requirements:

Experience in enterprise-level technical support and strong analytical skills.
Knowledge of web technologies, SaaS, SSO, APIs, and basic SQL.
Excellent English communication and ability to work independently in a remote team.

Preferred Qualifications:

Experience with Blackboard Learn or other LMS platforms.
Relevant certifications such as CompTIA A+, Linux+, or CCNA.
Familiarity with CRM platforms like Salesforce or system administration.

Benefits:

Fully remote position based in India.
Career development and technical exposure to SaaS platforms.
Cross-functional collaboration with product teams and customers.

Partner Company

They provide a leading learning management system (LMS) to educational institutions, helping them maintain reliable digital learning environments. The culture is customer-focused and collaborative, with a distributed team working remotely.

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