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Company Overview:
- Motive empowers physical operations teams with tools for safety, productivity, and profitability.
- Serves nearly 100,000 customers, from Fortune 500 to small businesses, across many industries.
Role Responsibilities:
- Act as primary technical point of contact for mid-market accounts, providing white-glove support.
- Investigate root causes of bugs, build SQL queries, and collaborate with engineering.
- Build strong relationships and take end-to-end ownership of customer issues.
Candidate Requirements:
- Minimum 2 years of technical support or account ownership experience.
- Proficiency with APIs, Python, SQL, DataDog, and advanced troubleshooting.
- Preferred degree in Computer Science or Engineering.
Motive
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. The company serves nearly 100,000 customers, from Fortune 500 enterprises to small businesses, across a wide range of industries.