Own and resolve complex Level 4 (L4) support escalations within assigned product areas.
Investigate, reproduce, and diagnose customer-reported technical issues and conduct root cause analysis.
Collaborate with engineering and product teams to drive product improvements and document technical findings.
An AI-powered technology environment focused on helping businesses streamline operations, automate workflows, and deliver exceptional customer experiences. A fast-growing, inclusive workplace that encourages ownership, initiative, continuous learning, and knowledge sharing.
Own and resolve complex L4 support escalations within assigned product areas and perform root cause analysis.
Collaborate with Engineering and Product teams to troubleshoot, document, and improve product quality and customer experience.
Use APIs, SQL, and debugging tools to investigate issues, and provide technical training and documentation to support teams.
HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership.
Own complex technical inbound partner requests and perform root-cause analysis within SLA.
Debug API traffic, webhooks, and integrations to diagnose partner issues without escalating by default.
Collaborate with Engineering, Partnerships, and Customer Support to improve tooling and documentation.
AtomicVest builds financial infrastructure for consumer-facing investing experiences, including ESG and multi-currency trading across 60 markets. It is a fast-growing, remote-first team of finance and tech enthusiasts backed by $55M.
Own technical account management across Affirm's strategic alliances: alerting, monitoring, troubleshooting, and SLAs.
Drive technical initiatives and design custom integration solutions using Affirm's standard integrations.
Partner with product, engineering, and merchant teams while mentoring less-experienced TAMs.
Affirm is a fintech company that offers consumers transparent, predictable pay-over-time solutions and gives merchants flexible payment options. It is a remote-first company with a large global team, centered on care, transparency, and flexibility.
Provide clear, timely support via email, phone, chat, and video calls for customer issues.
Manage Level 1 tickets, resolving what you can and escalating complex issues to Level 2.
Document new issues and simplify technical jargon to help customers resolve problems independently.
RunPod is the AI Developer Cloud, used by over one million developers to build, train, and deploy AI. We are a small, remote-first team that moves fast and values ownership and urgency.
Provide advanced technical support for secure, cloud-based assessment and testing solutions, investigating complex issues across web platforms, APIs, databases, and integrated services.
Take ownership of technical cases from initial investigation through resolution, collaborating with engineering, product, and customer success teams.
Contribute to knowledge sharing, incident management, and continuous improvement while mentoring junior support engineers.
The company provides secure, cloud-based assessment and testing solutions for organizations worldwide. It is a globally distributed technology organization that values collaboration, continuous improvement, and meaningful customer impact.
Support customers in end-to-end engagement, including onboarding, account setup, debugging, and feature discovery.
Investigate and resolve inbound issues across email, Slack, Twitter, and Reddit, and partner with engineering to reproduce bugs.
Surface customer feedback and insights to inform product choices and deliver high-touch enterprise support at scale.
Linear builds the product development system for teams and agents, enabling AI-era software development. Founded in 2019, Linear serves 40,000+ companies with a distributed, focused team across North America, Europe, and Australia.
Act as a daily point of contact for clients through tickets and meetings, resolving complex product issues.
Troubleshoot technical issues and track down bugs alongside Technical Product Analysts, reporting to Engineering teams.
Join the Major Incident response team to resolve urgent client problems while keeping the client experience central.
Xplor Technologies powers everyday life through modern vertical software, embedded payments, and AI-powered capabilities for fitness, recreation, golf, and other service-based industries. It is a global company with a culture guided by five core values, offering flexible working and a network of talented colleagues.
Investigate escalated technical issues across Aircall's platform including integrations, APIs, telephony, messaging, and AI features.
Lead live troubleshooting sessions with customers and translate complex findings into clear explanations.
Work with Product, Engineering, and external partners to diagnose bugs and support internal enablement.
Aircall is an AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue and resolve issues faster. The company is a fast-scaling, product-driven unicorn with offices across the globe and a collaborative, execution-focused culture.
Transform assigned customers' support experience through technical proficiency and problem solving.
Act as the primary technical point of contact, ensuring customer technical requirements and objectives are met.
Cultivate long-lasting relationships with technical stakeholders, establishing yourself as a trusted advisor.
Samsara is the pioneer of the Connected Operations Cloud, helping organizations that depend on physical operations harness IoT data to improve safety, efficiency, and sustainability. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, and we provide product solutions like Video-Based Safety and Vehicle Telematics.
Serve as first point of contact for customer inquiries and troubleshoot configuration, workflow, and performance issues.
Replicate issues in controlled environments and document resolutions in Salesforce.
Collaborate with teams to resolve defects and contribute to knowledge base while meeting KPIs.
Accela is an industry leader in designing and delivering government software to improve efficiency and increase citizen engagement. The company has been operating for nearly 20 years and values diversity, equity, and inclusion.
Provide hands-on technical support and custom development for enterprise platform clients during launches and implementations.
Design and implement API integrations, Claude AI tooling, and web-based solutions to meet client-specific requirements.
Diagnose and resolve complex technical issues through root cause analysis, SQL queries, and cross-functional collaboration.
Phizenix builds enterprise platforms that help organizations streamline supply chain, procurement, and logistics with AI-powered solutions. Their team fosters a fast-paced, customer-centric culture focused on innovation and hands-on problem-solving.
Serve as first point of contact for customer support, delivering empathetic and timely resolutions.
Own technical issues across AI output, SSO, APIs, and error logs, investigating with tools like Datadog and Snowflake.
Collaborate with team members to improve support processes and maintain deep product knowledge.
Harvey is transforming legal and professional services by combining frontier AI with enterprise-grade platforms. They have strong product-market fit and are scaling fast, with a culture focused on decisiveness, simplicity, and continuous improvement.
Take technical ownership of merchant payment integrations, performance, and risk mitigation.
Root-cause complex integration issues hands-on using logs, traces, and API behavior.
Lead technical deep-dives, solution design, and quarterly reviews with merchant engineering stakeholders.
Primer is the unified infrastructure for global payments, giving finance and payments teams visibility and control to reduce complexity and capture more revenue from a single platform. Backed by leading investors, it's a remote-first Series C scaleup with a globally distributed team and a culture focused on impact and collaboration.
Provide technical support for Twilio's Voice, Platform Application, and Segment products, acting as the voice of Twilio to customers and partners.
Troubleshoot complex API, SDK, and network issues while collaborating with product and engineering teams via Slack and JIRA.
Assist in process improvements and support customers on a rostered schedule that includes weekends and holidays.
Twilio is a cloud communications platform that delivers innovative solutions through APIs for hundreds of thousands of businesses. The company is remote-first with a culture of connection, global inclusion, and diverse experiences.
Act as first point of contact for customer support inquiries, resolving common issues related to API usage, onboarding, authentication, and billing.
Escalate complex issues to L2/L3 support or engineering with clear reproduction steps and logs.
Identify recurring questions and contribute improvements to documentation, FAQs, and onboarding materials.
Databento provides real-time and historical market data across futures, options, and equities through a unified API. Our team includes alumni from top quantitative firms and we embrace 100% remote work with a global culture.
Resolve complex Tier 3 escalations for RealPage products using SQL, API diagnostics, log analysis, and root cause analysis.
Take ownership of specific product areas, document defects, and administer escalation tickets in Salesforce.
Mentor junior analysts and contribute to knowledge base articles, troubleshooting guides, and internal training.
RealPage provides SaaS platforms and property management solutions for the real estate industry. The company fosters a collaborative, problem-solving culture with a focus on technical excellence, knowledge sharing, and professional development.
Investigate and resolve technical customer issues through multiple support channels, using product knowledge and documentation.
Leverage AI-assisted tools and browser diagnostics to identify root causes and validate findings before resolution.
Provide outstanding customer service, document interactions, and escalate unresolved issues with clear evidence.
Higher Logic is an industry leader in cloud-based engagement platforms, providing online communities and marketing automation. Organizations worldwide use the platform to connect communities and manage digital customer interactions.
Troubleshoot and resolve complex technical customer issues across our product suite, collaborating with cross-functional teams.
Act as a customer advocate by handling installation, configuration, and data exploration requests with genuine empathy.
Partner with software engineering to resolve advanced issues and share customer feedback with product organization.
New Relic builds an intelligent observability platform that gives companies insight into their complex systems in an AI-first world. It is a global team with a culture that values diversity, inclusion, and authenticity.
Own complex technical issues end-to-end, from reproduction to root cause and resolution.
Diagnose failures in webhooks, REST APIs, workflows, and automations using logs and tools.
Serve as final escalation before Engineering and turn hard cases into runbooks and fixes.
Kustomer is the AI-native customer experience platform that unifies customer data, conversations, and workflows into a single timeline. This remote-friendly company, backed by Norwest, has raised $90M and operates with teams across the U.S. and hubs in NYC and London.