Application Support Specialist

Overview:

• Join the Client Service team in the Enterprise Fitness vertical providing 3rd level technical support for the Exerp Platform.
• Work directly with clients' dedicated superusers and application specialists to solve their most critical problems quickly and well.

Responsibilities:

• Act as the daily point of contact for clients, mainly through tickets and in client meetings.
• Analyze and resolve complex product issues, bringing in the right internal people until the problem is solved.
• Report issues directly to Engineering teams with clear, detailed documentation.

Qualifications:

• Bachelor's or master's degree, or equivalent experience in technical support or a similar client-facing role.
• Excellent written and spoken English and Spanish, with confidence engaging with clients in meetings and critical situations.
• Experience with databases, SQL and Excel, plus a genuine interest in IT and strong attention to detail.

Nice to Have:

• Experience with APIs or payment processors such as Adyen.
• Knowledge or interest in the fitness and wellbeing industry, or experience with gym management software.