Serve as a technical point of contact and trusted advisor for enterprise clients, managing implementations and optimizing platform performance.
Translate client objectives into technical solutions, troubleshoot issues, and coordinate with internal teams for resolution.
Use AI-enabled tools and maintain strong knowledge of platform capabilities to drive adoption and deliver client value.
Rithum is a commerce network that helps brands, suppliers, and retailers deliver seamless e-commerce experiences through an integrated platform. Trusted by over 40,000 companies and representing over $50 billion in annual GMV, Rithum fosters an inclusive culture with smart risk-takers and remote-first working conditions.
Serve as primary technical contact and trusted advisor for enterprise customers.
Guide technical adoption plans and deliver hands-on guidance to maximize business outcomes.
Foster collaborative relationships with cross-functional teams to drive customer success.
Camunda is the enterprise platform for agentic orchestration, enabling organizations to coordinate AI agents, people, and systems across business processes. Trusted by over 700 organizations worldwide, it is fully remote and global, with a culture of innovation and inclusion.
Serve as the primary point of contact for key client accounts, building and maintaining strong relationships.
Handle onboarding of multiple clients simultaneously while understanding their technical requirements.
Collaborate with internal teams to address client needs and identify upselling opportunities.
Level AI revolutionizes customer engagement by transforming contact centers into strategic assets with its AI-native platform. Founded in 2019, this Series C startup headquartered in Mountain View, California, is consistently updated with the latest AI innovations.
Lead, hire, and scale a high-performing Technical Account Management team, fostering extreme ownership and technical excellence.
Own team-level performance against GRR, NRR, customer satisfaction, and product adoption, while serving as a senior escalation point for strategic accounts.
Bridge customers, Product, and Engineering by translating field intelligence into platform roadmap decisions and championing agentic AI adoption.
Oscilar is building the most advanced AI Risk Decisioning platform, helping banks, fintechs, and digital organizations manage fraud, credit, and compliance risk. It is a mission-driven company founded by industry veterans from Meta, Uber, Citi, and Confluent, with a culture of extreme ownership and making the internet safer.
Drive digital transformation for physical operations by becoming an expert on Samsara's IoT, AI, and computer vision products.
Deliver technical sales work products like discoveries, demonstrations, value assessments, and proof-of-concept implementations.
Build customer relationships and act as a liaison between product and sales teams to ensure the best technical solution is presented.
Samsara is the pioneer of the Connected Operations Cloud, a platform that uses IoT data to improve the safety, efficiency, and sustainability of physical operations across industries like transportation, construction, and manufacturing. As a recently public company, Samsara has a high-performance, team-oriented culture that supports flexible remote work and empowers employees to build for the long term.
Provide proactive technical recommendations, architectural reviews, and best practices for Ping Identity solutions.
Own the technical trajectory of assigned accounts, ensuring customers achieve value from their investments.
Leverage AI tools and advocate for customer needs to drive long-term operational success.
Ping Identity provides an intelligent cloud identity platform that enables secure, seamless digital experiences. The company serves more than half of the Fortune 100 and fosters an inclusive culture that champions individuality and digital freedom.
Build strong customer relationships by providing empathetic Tier 1 support and guiding clients through onboarding.
Deploy technical projects, troubleshoot hardware/software issues, and track tickets using Salesforce CRM.
Create support materials, apply testing processes, and collaborate with departments to improve client satisfaction.
A-OPT provides technology solutions for the short-term rental and hospitality industry, partnering with Airbnb hosts, property managers, and hotel leaders. The company values strong customer relationships and offers a customer-first culture with remote work flexibility.
Lead and coach a team of Enterprise TAMs to drive adoption and retention.
Own customer health and gross retention, partnering with AEs on renewals.
Develop post-sales playbooks, segmentation, and health scoring to scale success.
Socket helps developers and security teams safely find, audit, and manage open source code. Backed by top investors, the company serves thousands of organizations and values excellence, urgency, and customer obsession.
Own the full post-sales lifecycle from onboarding through managed services, expansion, and renewal.
Serve as a strategic advisor, driving adoption, account health, and measurable business outcomes.
Lead AI enablement and workflow automation, deploying ClickUp AI agents tied to customer KPIs.
ClickUp is building an AI-native workspace that unifies tasks, docs, chat, calendar, and search. The company is AI-first, expects every team member to use AI daily, and evaluates AI fluency in its hiring process.
Own end-to-end deployment of Tines' platform within complex enterprise environments.
Drive adoption across the organisation by training and supporting stakeholders at all levels.
Identify and develop new use cases to expand value of the platform.
Tines is the intelligent workflow company that powers some of the world's most important workflows. They are driven by values of Simplicity, Speed, and Soundness and foster a culture of curiosity, growth, and integrity.
Manage and resolve complex inbound technical tickets via email and live chat, leading occasional video calls for high-priority issues.
Act as the bridge between customer friction and product solutions by identifying, reproducing, and documenting bugs for Engineering.
Write and maintain technical documentation, leverage AI tools for self-serve resources, and automate support workflows.
Procurify is an agentic procurement platform that helps mid-market organizations control spend, trusted by hundreds of companies managing over $100B in spend. They are a remote-first team of builders with a culture of no egos, offering flexible work and growth opportunities.
Act as primary escalation point for complex, multi-part customer issues.
Investigate integration, softphone, and platform issues while filtering what reaches Engineering.
Own escalations end-to-end and partner with Engineering and Implementation teams.
Frontier is a subsidiary of Fresh Prints that helps fast-growing companies build cross-functional teams abroad. Fresh Prints is a New York-based, fully remote 150-person company with most of its team based in India and the Philippines.
Manage a portfolio of commercial and digital native accounts, owning account plans, touchpoints, usage monitoring, QBRs, and renewals.
Conduct discovery with customers' AI/ML teams, demonstrate Arize's platform, and propose tailored solutions.
Collaborate with technical teams and executives to drive adoption, convert pilots into deployments, and advocate for customer needs.
Arize AI is the leading AI and agent engineering observability and evaluation platform, helping teams monitor, troubleshoot, and optimize AI systems in production. They serve 150+ leading enterprises and Fortune 500 companies, and are a remote-first company focused on making AI work for people.
Serve as the technical escalation point for complex support cases involving integrations, connectivity, and platform behavior.
Collaborate with Engineering, Implementation, and Support teams to drive issues from diagnosis to resolution.
Use observability and AI tools to improve documentation, reduce escalations, and enhance support efficiency.
The company builds SaaS applications and contact-center technology, focusing on customer success and operational reliability. It offers a collaborative, remote-first culture that values continuous learning and technical excellence.
Design end-to-end technical solutions integrating Ada's AI Agent with client systems like CRMs and contact centres.
Lead technical deep dives with client business and engineering teams, turning business goals into clear technical requirements.
Drive complex pre-sales deals from scoping to production, serving as the trusted technical advisor to clients and Customer Success.
Ada is an AI customer service platform that helps enterprise brands automate and personalize customer interactions at scale. Established in 2016 with over $250M in funding, Ada has powered 5.5 billion+ interactions and values personal growth and continuous improvement.
Manage the entire customer journey for API and data product clients, from onboarding and integration to renewals and expansion.
Act as a strategic partner helping customers use technical solutions effectively and achieve measurable business outcomes.
Collaborate with Product, Sales, Support, Engineering, and Marketing to translate customer needs into improvements and growth opportunities.
They develop data products that help businesses build and scale innovative solutions. They are a fast-growing international team with a distributed workforce across more than 20 countries, emphasizing a remote-first culture and employee ownership.
Own the customer relationship for key CX accounts and advocate for customers within NICE.
Resolve complex technical and high-stakes issues to ensure customer success and retention.
Partner with support, engineering, and product teams to meet SLAs and drive expansion.
NICE Ltd. develops software products that help large enterprises deliver extraordinary customer experiences, fight financial crime, and ensure public safety. The company is a global market leader with over 8,500 employees across 30+ countries, known for its innovative use of AI, cloud, and digital technologies.
Own and grow revenue for some of Fly.io's largest and fastest-growing accounts.
Handle inquiries from accounts on track to join the top customer list and turn them into relationships.
Watch usage signals and start conversations when data shows something changed.
Fly.io builds computers for agents: fast, isolated, disposable infrastructure reachable from anywhere, at any scale. The culture is direct, non-salesy, and values honesty and written communication.
Lead customer implementation and onboarding using Customer Success best practices to accelerate migration plans.
Proactively monitor customer health to identify risks, drive adoption, and lead quarterly business reviews.
Collaborate with engineers to triage technical issues and advocate for customer feedback across teams.
Arpio provides automated, application-aware disaster recovery for AWS and Azure, recovering entire application stacks in under an hour. The company recently closed a $15M Series A and is growing, with a culture that values ownership, urgency, and delivering results.
Provide meeting and executive support, including note-taking, action item tracking, and calendar management.
Assist with interview coordination, stakeholder communication, and follow-ups.
Conduct technical research and use AI tools to support productivity and create clear summaries.
20four7VA is a remote staffing agency that connects businesses with independent contractors and virtual assistants worldwide. It offers a vibrant community with constant support, free training, and upskilling opportunities.