Technical Customer Success Manager
Benefits
Unlimited PTO
Similar Jobs
See allCustomer Success Manager
Samsara
US
Customer Success
Account Management
SaaS
Customer Success - Strategic - EMEA
Unknown
Europe
Customer Success
Account Management
Strategic Partnerships
Senior Customer Success Manager
Prerender
EMEA
Customer Success
Account Management
Retention
Enterprise Customer Success Manager
Not Specified
Canada
Customer Success
Account Management
SaaS
Strategic Customer Success Manager
LaunchDarkly
US
Customer Success
Account Management
Project Management
Role Overview:
- Manage the entire customer journey for API and data product clients, from onboarding to expansion.
- Act as a strategic partner helping customers achieve measurable business outcomes.
Key Responsibilities:
- Own a portfolio of customers, focusing on Net Revenue Retention and account growth.
- Lead onboarding, integration plans, and proactive engagement.
- Identify risks and opportunities, and manage renewals.
Requirements:
- At least 2 years in Technical Customer Success or similar.
- Experience with APIs and data products.
- Strong communication and commercial mindset.
Benefits:
- Competitive OTE and stock options.
- Fully remote with flexible hours and unlimited PTO.
- Personal development support.
Jobgether
They develop data products that help businesses build and scale innovative solutions. They are a fast-growing international team with a distributed workforce across more than 20 countries, emphasizing a remote-first culture and employee ownership.