Drive customer success, retention, expansion, and long-term value realization for Oscilar's AI Risk Decisioning platform.
Build and lead a team of Technical Account Managers who act as general managers of their portfolios.
Report to VP of Solutions Engineering & Customer Success and set the standard for technical account ownership.

What You'll Do:

Hire, develop, and empower TAMs, ensuring independent portfolio ownership and commercial accountability.
Own GRR, NRR, customer health, and time-to-value metrics while serving as senior escalation for strategic accounts.
Partner with Sales, Solutions Architecture, Product, and Engineering to influence roadmap and drive customer outcomes.

What You'll Bring:

10+ years in technical customer-facing roles and 5+ years in leadership within enterprise SaaS or fintech.
Deep understanding of REST APIs, SQL, Python, cloud infrastructure, and AI/ML workflows.
Proven ability to build executive relationships and lead data-driven customer success strategies.

Benefits & Perks:

Competitive salary, equity, and 401(k) plan.
Remote-first culture with 100% employer-covered health, dental, and vision insurance for US employees.
Unlimited PTO, family-friendly environment, team events, and professional development opportunities.

Oscilar

Oscilar is building the most advanced AI Risk Decisioning platform, helping banks, fintechs, and digital organizations manage fraud, credit, and compliance risk. It is a mission-driven company founded by industry veterans from Meta, Uber, Citi, and Confluent, with a culture of extreme ownership and making the internet safer.

Apply for This Position