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Leadership and Team Development:
- Recruit, coach, and retain implementation specialists and professional services consultants.
- Set goals, manage performance, and build a bench of future leaders.
Escalation and Delivery:
- Resolve technical blockers and coach the team to troubleshoot independently.
- Own onboarding, integrations, data cleanup, and project management.
- Build playbooks and AI-enabled automation to make delivery fast and accurate.
Cross-Functional Partnership and Metrics:
- Partner with Sales, Customer Success, and executive stakeholders on scoping and expansion.
- Report on time to value, CSAT, data accuracy, and team utilization.
ChartHop
ChartHop is an AI-powered people platform helping organizations plan, operate, and make confident decisions about their workforce. It serves mid-market and enterprise B2B SaaS customers and is focused on scaling delivery through AI-enabled automation and metric-driven processes.