Customer Success Lead
Benefits
Unlimited PTO
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What you'll do:
- Own the post-sale relationship for Rafio, from agreement through onboarding to daily use.
- Scope, build, and troubleshoot integrations with customer systems to drive adoption and growth.
What we're looking for:
- Hands-on technical ability to wire integrations and work through APIs.
- Ability to earn trust with risk-averse buyers in regulated settings.
What you'll build:
- Repeatable systems, self-service resources, and onboarding playbooks.
- A customer success team as the customer base grows.
Rewards:
- Competitive compensation with variable pay tied to retention and expansion.
- Comprehensive benefits including medical, dental, vision, 401(k), and discretionary PTO.
Raftelis
Raftelis is a management consulting firm helping local governments and utilities thrive through finance, assessment, communications, technology, executive recruitment, and strategic planning. The company has served more than 700 organizations in the past year, has a dozen-plus offices across the US, and is certified as a Great Place to Work with a culture focused on work-life balance and genuine care.