Associate Technical Account Manager

Technical Account Ownership:

• Serve as the technical owner for assigned accounts across the full PAR product portfolio.
• Co-create account plans with CSMs and lead technical narratives in QBRs.
• Maintain clear technical documentation for each account.

Integration & Technical Delivery:

• Own integration workstreams for mid-complexity accounts, designing scalable and secure solutions.
• Use Postman as a core delivery tool and enforce quality gates pre-launch.
• Produce operator-ready runbooks and rollback plans.

Upsell, Cross-Sell & Technical Discovery:

• Surface cross-sell and upsell signals through technical discovery.
• Document expansion signals in CRM and partner with CSMs.
• Contribute technical narrative to cross-sell conversations.

Cross-Functional Technical Coordination:

• Lead escalation coordination with Product and Engineering.
• Partner with Support for clean handoffs and root cause documentation.
• Keep all work items current with weekly updates.