Director, Customer Success (Connection Networks)

Opportunity & Impact:

• Build a net-new relationship function for provider systems on the network, starting with top 25 health systems and Epic-based customers.
• Drive referenceability and fast-pass introductions to accelerate customer sales into providers.
• Validate ROI over a 6-month pilot and lay groundwork for a future team.

Culture & Work Style:

• Fully remote team within the US with radical transparency and strong ownership bias.
• Default to public Slack channels, async work, and documenting thinking in writing.
• Expect to bring real perspectives, commit fully, and treat learning out loud as a feature.

Required Skills & Experience:

• Proven experience in Customer Success or Account Management within health tech or healthcare interoperability.
• Direct engagement with hospital IT and integration teams, not just commercial buyers.
• Comfort with high ambiguity, building a function with no existing playbook.

Who You’ll Engage With:

• Top 25 health systems by connection depth on the Redox network.
• Epic-based provider organizations and their IT, integration, and interoperability teams.
• Collaborate with Customer Success, Sales, and Product internally.