Source Job

• Serve as a post-sales technical SME on complex product integrations and custom APIs.
• Lead customer-facing technical engagements including discovery sessions and hands-on configuration.
• Enable the team by converting insights into documentation, playbooks, and tooling for reuse.

Ashby builds a best-in-class HR and recruiting platform to help companies optimize hiring processes. They are a small, talented team that values ownership, continuous improvement, and deep customer focus.

• Serve as technical owner for assigned accounts, building trusted relationships and leading technical narratives.
• Design, oversee, and execute scalable integrations across PAR's product stack, using tools like Postman.
• Coordinate cross-functionally with product, engineering, and support to resolve escalations and drive customer success.

PAR Technology Corporation is a leader in restaurant technology, providing software and hardware solutions for over 100,000 restaurants across 110+ countries. With a culture of 'Better Together', they offer unified customer experience solutions and value collaboration and innovation.

• Own technical customer relationships for enterprise API integrations from implementation through launch and ongoing optimization.
• Guide customers from signed agreements to live product by troubleshooting complex integration challenges and communicating solutions clearly.
• Partner with Product and Engineering teams to identify product gaps and build scalable onboarding processes.

The partner company specializes in travel technology with API-first infrastructure for hotel search and booking. The size and culture are not specified, but the environment values autonomy, trust, and collaboration.

• Provide technical support and guidance to users across Intercom, Slack, phone, and email to maximize platform value
• Collaborate with Technical Account Managers, Solutions Engineers, Marketing, Engineering, and Operations to deliver exceptional customer experiences
• Participate in an on-call rotation and adapt to a fast-changing startup environment while owning customer success

Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP, enabling marketing teams to build and ship end-to-end campaigns. Founded in 2019 and headquartered in San Francisco, the company is trusted by enterprises like Domino's, Spotify, and Ramp, with an ambitious, impact-driven team that values humility and kindness.

• Define and build a new relationship function covering provider systems connected to the Redox network, starting with the top 25 health systems and Epic-based customers.
• Own relationships with hospital IT and integration teams, tracking referenceability and generating fast-pass introductions for Redox customers.
• Partner cross-functionally with Customer Success, Sales, and Product to translate provider relationships into network stickiness and validated ROI.

Redox accelerates healthcare transformation with useful data via its flexible interoperability platform, connecting and powering real-time healthcare data exchange. The company processes over 1.2 billion messages per month across a network of 12,000+ systems and organizations, and operates as a fully remote team with radical transparency and a strong ownership bias.

• Own technical customer layer for enterprise API integrations, from implementation to launch to optimization.
• Work directly with major API customers, influencing product and engineering decisions.
• Build the technical integration and support function for APAC from the ground up.

Nuitée builds the API backbone for the global travel industry, enabling seamless connectivity between travel businesses. Founded in 2017, it has grown into a global infrastructure provider trusted by industry leaders like Hopper, Google, and Uber.

• Own the full customer implementation journey from signed agreement to go-live.
• Configure integrations like Shopify and Klaviyo and build scalable onboarding playbooks.
• Lead customer relationships and handle escalations while collaborating with Sales and Engineering.

The partner company is an AI-native platform that helps brands optimize customer journeys through integrations like Shopify and Klaviyo. It is a fast-growing, remote-first startup with a founding team and a culture of autonomy and AI-driven processes.

• Manage a portfolio of 40-60 mid-market customers as their strategic partner across the full customer lifecycle.
• Lead onboarding, drive adoption, and partner with Account Management on retention and expansion.
• Act as a trusted advisor, own escalations, and advocate for customers internally.

Customer.io is a platform that helps companies send automated emails, push notifications, in-app messages, and SMS using real-time behavioral data. It serves over 9,000 companies from startups to global brands and values empathy, transparency, and responsibility.

• Manage a book of global, complex customers to drive adoption and growth.
• Perform adoption analysis and lead joint planning to increase product value.
• Drive customer advocacy by aligning cross-functional teams to resolve issues.

Conga unifies commercial operations by aligning pricing, quoting, contracting, rebates, and communications so companies run as connected, smarter businesses. With more than 10,000 customers worldwide and a collaborative, celebratory culture, Conga empowers colleagues to thrive.

• Architect and deliver technical demonstrations of the RainFocus Sales Module to C-level buyers, showcasing revenue ROI.
• Map complex enterprise CRM workflows, address technical objections from Salesforce Admins and IT Security, and transition client requirements to services.
• Manage relationships with technical buyers, identify product gaps, and collaborate with Product and Engineering to influence the roadmap.

RainFocus provides an industry-disrupting software platform for managing in-person, virtual, and hybrid events, serving Fortune 500 companies like Adobe and Cisco. The company is well-funded, rapidly growing, and focuses on delivering business intelligence and streamlined event operations.

• Own product strategy and roadmap for integrations with ATS, HRIS, and HCM platforms like Bullhorn, Symplr CTM, and Workday.
• Lead customer-facing implementation and scoping for enterprise deals, especially in healthcare staffing.
• Drive API and developer experience improvements, including documentation and partner relationships.

KarmaCheck provides modern background checks and screening automation for the staffing industry, leveraging AI agents. The company is a remote-first startup with a small, innovative team focused on disrupting the background check market.

• Own onboarding and rollout across dealerships and multi-rooftop groups, coordinating integrations, training, and launch.
• Drive adoption by connecting product usage to measurable dealership outcomes and building trusted leadership relationships.
• Manage risk, run check-ins, and identify retention and expansion opportunities.

AgentDynamics builds AI agents for automotive retail, integrating with CRM and DMS platforms to automate sales and service workflows. We've expanded from a single dealership to multi-rooftop dealer groups in under a year, with a high-ownership culture and significant autonomy.

• Serve as tier 1 technical support, investigating bugs, escalating to Engineering, and resolving issues through to completion.
• Partner with Customer Success for technical implementation and keep public documentation up to date.
• Identify recurring support patterns to improve processes, documentation, and reduce resolution time.

DataGrail is the Agentic Data Privacy Platform, helping enterprises automate privacy and control risk with secure, human-governed AI. The company is a two-time recognized privacy leader by IDC, rated 4.8/5 on G2, and serves brands like HubSpot, FanDuel, and Okta in a remote-first, AI-first culture.

• Perform data and software integrations with customers, including SIS, Active Directory, and API setups.
• Communicate with clients throughout setup to ensure successful integration and provide data validation guidance.
• Act as a subject matter expert on integrations and update stakeholders on project milestones.

Raptor provides SaaS and mobile technology for school safety, serving 60,000 schools in 55 countries. They value innovation and customer collaboration, offering a remote-first culture with mentorship and career growth opportunities.

• Own the success of New Verticals integrations by driving initiatives across technical teams, contractors, and internal stakeholders.
• Identify, resolve, and escalate integration-related blockers while managing external relationships with partners.
• Partner with product, engineering, and operations teams to drive improvements and shape the systems integrations roadmap.

DoorDash is a technology and logistics company that started by enabling door-to-door delivery. We are a large, growing team committed to diversity and inclusion, with comprehensive benefits and a focus on employee well-being.

• Act as the primary liaison between customers and internal teams, focusing on onboarding, adoption, and ongoing value delivery.
• Build and nurture strategic customer relationships, drive product adoption, and identify opportunities for expansion.
• Proactively monitor customer health, manage escalations, and collaborate with cross-functional teams to ensure satisfaction and retention.

Abnormal protects the humans behind the world's most critical organizations from AI-powered cybercrime. 4,500+ enterprises trust our behavioral AI platform, fostering a culture of innovation and security.

• Deliver technical expertise and strategic guidance to enterprise clients through complex API integrations.
• Act as the primary advisor to technical leads and executives, bridging business and technology.
• Own end-to-end onboarding, testing, and training to drive successful adoption and customer ROI.

Deliverect is an API-first platform for food and retail, providing connected on- and off-premise solutions. It's a rapidly scaling SaaS unicorn with a diverse, international culture focused on innovation.

• Own end-to-end technical integrations with external partners and merchants.
• Build mastery of Koalafi's integration offerings and platform architecture.
• Work cross-functionally with Sales, Product, and Engineering to unblock deals.

Koalafi provides flexible lease-to-own financing, helping retailers offer non-prime consumers affordable payment plans while increasing sales and loyalty. With over 200 teammates, the company fosters a culture of innovation, trust, and ownership.

• Provide customer success and support to SMB and MME customers, resolving inquiries and ensuring value realization.
• Leverage AI and automations to surface actionable customer insights at scale.
• Collaborate across teams to drive revenue and retention through proactive engagement strategies.

Ada is an AI customer service company that makes customer service extraordinary for everyone. They have powered over 5.5 billion interactions for leading brands, backed by over $250M in funding from tier-one investors.

• Own post-close partner relationships and drive Sales Accepted Opportunities (SAOs).
• Onboard and enable partners, from training to first opportunity.
• Monitor partner health, re-engage underperformers, and scale success processes.

Finix is building the global operating system for fintech, starting with payments, and processes tens of billions of dollars annually. Founded in 2015 in San Francisco, it has raised over $200M and values diversity, equal opportunity, and innovation.