Investigate and resolve technical issues reported by enterprise customers, owning the issue from triage to resolution.
Analyze logs, reproduce issues, and dig into system behavior to identify root causes before escalating to Engineering.
Communicate clearly with customers and internal teams throughout the support process.
Unframe is an AI-first startup helping the world’s largest enterprises bring LLM-powered applications to life in days. We are backed by Bessemer, Craft, and TLV Partners with $100M in funding, a fast-growing company working with Fortune 500 customers globally.
Own escalated cases end-to-end, investigating issues across conversational AI flows, voice integrations, REST APIs, and core banking connectors.
Analyze escalated AI conversations, categorize root causes, and close the feedback loop by writing and refining knowledge base articles.
Lead incident response for P1/P2 issues, coordinate with Engineering and customer teams, and write post-mortems for customer leadership.
Interface.ai builds Generative AI-powered virtual assistants for banks and credit unions, automating customer service across voice and chat for 100+ financial institutions. The company is remote-first and emphasizes high ownership and AI innovation at the frontier of financial services.
Develop deep product knowledge to provide guidance and support to customers on new features and best practices.
Act as point of contact for technical support, troubleshooting issues with quick turnaround and managing escalations with internal teams.
Solve complex problems collaboratively, conduct customer training sessions, and gather feedback to improve the product experience.
C1 is the control plane for the agentic enterprise, securing human and non-human identities and automating access to accelerate AI adoption. They are a growing team with a collaborative culture focused on supporting each other and solving complex problems.
Guide customers through technical post-sale journeys, from implementation to renewal, as a trusted advisor.
Collaborate with Customer Success, Product, and Support teams to drive adoption and value.
Represent customer needs internally and create scalable resources like playbooks and knowledge-base content.
1Password is a cybersecurity company that builds identity and access management solutions, including enterprise password management and Unified Access Management. With over $400M in ARR and a spot on the Forbes Cloud 100, they serve 180,000+ businesses and foster a culture of curiosity, collaboration, and human-centric innovation.
Design and build secure, performant external agent integrations across the GitLab monolith backend, owning complex features end-to-end.
Collaborate with Product Management, UX, frontend, backend, and AI specialists to refine requirements and deliver iterative improvements.
Design, implement, and review GraphQL and REST APIs, enhance automated testing, and participate in Tier 2 on-call rotations for production reliability.
GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. With more than 50 million registered users and trust from over 50% of the Fortune 100, GitLab fosters a high-performance, remote-first culture driven by values, AI integration, and continuous knowledge exchange.
Own technical onboarding and configuration for publishing partners, including content ingestion and widget setup.
Serve as first responder for partner issues, triage bugs, and escalate to Engineering with clear reports.
Build and maintain documentation and processes to scale partner operations and ensure smooth implementations.
ProRata.ai provides an AI-powered answer engine that helps publishers deliver trusted, attributed answers to their audiences. It is a growing company with a collaborative and innovative culture.
Own and support technical implementation of Singular’s platform, from scoping through post-launch advisory.
Lead complex SDK, API, attribution, web-to-app, S2S, and data validation investigations.
Partner with Customer Success, Sales, Engineering, and Product to drive customer happiness and product feedback.
Singular is the leading marketing measurement platform trusted by 1,000+ global brands including Apple, Microsoft, Uber, and Nike. With teams in 12 countries, 65 cities, and $100M in funding, the company fosters an ambitious, creative, technical, and customer-focused culture.
Partner with customers to operationalize and scale their privacy programs using DataGrail's agentic privacy platform.
Drive onboarding, adoption, and long-term success by delivering strategic guidance and fostering engagement.
Advocate for customer needs cross-functionally to help shape the product experience and the future of privacy operations.
DataGrail is the Agentic Data Privacy Platform that helps leading brands automate privacy and control risk with secure, human-governed AI. The company is a two-time recognized privacy leader with a 4.8/5 G2 rating and a remote-first culture.
Act as second line of defense for technical queries, ensuring timely and effective resolution.
Troubleshoot and resolve issues related to SaaS and private cloud environments, including AWS and Kubernetes.
Collaborate cross-functionally with support, product, and engineering teams to improve customer outcomes.
AlphaSense delivers market intelligence and search built on proven AI. Trusted by over 6,000 enterprise customers, AlphaSense has more than 2,000 employees globally with offices worldwide.
Lead technical onboarding and implementation for new and existing direct Bolster customers, configuring integrations, APIs, and platform settings across domain, social media, and dark web monitoring workflows.
Run technical training sessions and product demos while providing hands-on troubleshooting, partnering closely with Support, Security Operations, and Engineering to resolve issues.
Work side-by-side with Customer Success Managers on calls as the technical point of contact, track common technical questions, and feed feedback back to Product and Documentation.
Bolster is redefining fraud and brand protection with a AI-driven SaaS platform that detects and takes down phishing and scam sites in real time. The company values collaboration, curiosity, and ownership, fostering a culture of experimentation and fun among its team.
Be the first post-sales hire, owning enterprise accounts and building the post-sales function.
Handle onboarding, integration, adoption, escalation, and renewal for enterprise customers.
Drive complex technical implementations across cloud platforms, CI/CD, APIs, and containers.
Aisle is redefining how enterprises secure their software with an AI agent for autonomous vulnerability remediation. They are a small, talent-dense team spread across Europe, US and Canada that values high ownership, high velocity, and low-ego collaboration.
Provide technical support and troubleshooting for customers using RelationalAI's platform, ensuring a great customer experience.
Collaborate with Sales, Field Engineering, and Product Engineering to resolve customer issues and improve the product.
Leverage AI agents and technical skills (Python, SQL, database technologies) to accelerate troubleshooting and optimize customer code.
RelationalAI solves one of the most important challenges in AI: teaching large language models the logic, semantics, and business context of the modern enterprise. They are a globally distributed team of engineers, scientists, and builders who value transparency, inclusivity, curiosity, and impact.
Resolve complex technical escalations for enterprise clients working within defined SLAs.
Conduct root cause analysis on technical issues and partner with Engineering to inform long-term fixes.
Design and maintain scripts, diagnostic tools, and workflows to enable Customer Success self-service.
Syllo provides a unified litigation platform that enables lawyers and paralegals to safely harness AI throughout the litigation lifecycle. They serve enterprise customers including major law firms and corporations, and are quickly expanding.
Own adoption, retention, and expansion across a large, pooled portfolio of Scaled-segment customers through a one-to-many motion.
Design and execute scalable customer journeys that drive fast time-to-first-value and consistent activation.
Provide hands-on technical guidance, including demos and API integration support, for developer and technical audiences.
Deepgram provides real-time APIs for speech-to-text, text-to-speech, and voice agents, powering the Voice AI economy. With over 1,300 organizations and backed by a Series C, they maintain an AI-first culture focused on rapid innovation.
Own and evolve cross-cutting platform systems — approval workflows, permissions, authentication, and notifications — bringing strong architectural judgment to state management, data integrity, scalability, and backward compatibility for shared infrastructure.
Collaborate with other engineers, product managers, and subject matter experts across the teams that consume PANDA's services to provide elegant solutions to Wrapbook customer problems.
Lead and decompose complex, ambiguous projects into actionable technical tasks, including migration paths that don't break dependent teams.
Wrapbook is the AI platform for production finance, built for feature films, TV, and commercials. Our team of 350+ is using AI to transform how finance teams work and empower them to do more with less.
Design and build internal AI services that help sellers create tailored sales assets and respond to deal signals.
Integrate AI agents with platforms like Salesforce, Snowflake, and Slack for permission-aware tool use.
Evaluate and improve agent behavior through user feedback, quality signals, and production monitoring.
1Password builds a secure digital future with unified access management and enterprise password management, trusted by over 180,000 businesses. They are a remote-first company with a culture of collaboration and innovation, and have surpassed $400M in ARR, earning a spot on the Forbes Cloud 100.
Build and own the shared platform layer across critical systems, including AWS, Postgres, and CI/CD, to enable engineering teams to move faster.
Establish reusable patterns and conventions for infrastructure and application services, focusing on scalability, reliability, and developer experience.
Partner with product and engineering teams to understand needs and build platform capabilities that improve engineering velocity and operational efficiency.
Pair Team is building a new kind of healthcare system across Medicaid, Medicare, and public assistance programs, recognizing that access to housing, food, and transportation is as critical as medical care. As a public benefit corporation and AI-enabled medical group with over 500 employees, we partner with community organizations to deliver whole-person care to 115 million Americans.
Lead a team building foundational identity, authentication, and fraud-risk systems for a large-scale digital marketplace.
Partner with Product, Security, Data Science, and Legal to solve adversarial problems at scale with AI and risk signals.
Manage backend engineers, define technical strategy, and ensure reliable delivery of critical platform services.
This job posting is for a partner company seeking an Engineering Manager, Fraud & Identity Platform. It focuses on protecting a large-scale digital marketplace through identity and fraud-risk capabilities.
Serve as a post-sales technical SME on complex product integrations and custom APIs.
Lead customer-facing technical engagements including discovery sessions and hands-on configuration.
Enable the team by converting insights into documentation, playbooks, and tooling for reuse.
Ashby builds a best-in-class HR and recruiting platform to help companies optimize hiring processes. They are a small, talented team that values ownership, continuous improvement, and deep customer focus.