Technical Support Engineer (L1/Frontline Support)

Responsibilities:

• Act as the first point of contact for customer support inquiries, resolving common issues related to API usage, onboarding, authentication, integration, and billing.
• Escalate issues to L2/L3 support or engineering while maintaining accurate ticket status, reproduction steps, and logs.
• Identify recurring questions and contribute improvements to documentation, FAQs, and onboarding materials.

What we typically look for:

• Prior experience with Databento's API and familiarity with financial trading or market data is strongly preferred.
• At least 2 years of experience in technical support, QA, or engineering.
• Working proficiency in Python and strong technical communication skills.

Perks and benefits:

• Health, dental, disability, and life insurance benefits.
• 401(k) matching for full-time employees.
• 100% remote work with teammates around the globe and pay in local currency.