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About the Role:
- Final escalation point before Engineering for complex technical issues.
- Own issues end-to-end from reproduction to resolution within SLAs.
Key Responsibilities:
- Diagnose webhook, REST API, and workflow failures using logs and tools.
- Troubleshoot AI agent behavior and recommend configuration fixes.
Your Experience:
- 4+ years in technical support at a B2B SaaS company.
- Strong JavaScript/TypeScript, JSON, and API debugging skills.
Kustomer
Kustomer is the AI-native customer experience platform that unifies customer data, conversations, and workflows into a single timeline. This remote-friendly company, backed by Norwest, has raised $90M and operates with teams across the U.S. and hubs in NYC and London.