Cloud Support Administrator

Responsibilities:

• Manage network platforms, firewalls, VPNs, and implement policy-based routing and load balancing.
• Act as an escalation point for incidents, resolving high-priority issues following ITIL practices.
• Automate infrastructure with PowerShell, Bicep, and CI/CD for consistent deployments.

Qualifications:

• 3+ years of Azure Cloud support experience and a bachelor's degree in a technical field or equivalent.
• Experience with Windows/Linux servers, hypervisors, and Azure Site Recovery.
• Strong communication skills and ability to present technical information to clients.

Certifications:

• AZ-104 preferred and must be obtained within 90 days if not already held.
• Experience with compliance frameworks like FedRAMP, NIST, HIPAA, and SOC.

Client Focus:

• Deliver exceptional client service throughout the service lifecycle.
• Communicate technical issues and solutions in clear, understandable terms.