Principal Technical Consultant - CRM & Industry Workflows

Project Delivery:

• Act as the primary technical liaison for projects, representing the development team to customers.
• Oversee technical delivery, ensuring alignment with client requirements and ServiceNow best practices for CSM and SOM implementations.
• Serve as an escalation point for technical issues, implementing efficiencies and driving resolution of critical path challenges.

Pre-Sales Support:

• Partner with the pre-sales team to scope complex service engagements involving ServiceNow products.
• Demonstrate thought leadership by contributing to webinars, whitepapers, and community groups.
• Scope complex service engagements involving ServiceNow products and intricate integrations with client systems, with a focus on CSM and SOM.

Product Collaboration:

• Engage with ServiceNow product teams to provide feedback and insights on new features, capabilities, and best practices.
• Participate in go-to-market strategies for new service offerings, ensuring alignment with field service management trends and customer needs.