Senior Platform Architect

Part of the Customer Excellence Group, the Senior Platform Architect will accelerate platform adoption and improve customer outcomes. As a Senior Platform Architect, you will advise customers on establishing a technical foundation in the ServiceNow Platform and designing solutions that deliver outcomes. This is a consultative role focused on guiding ServiceNow, partner and customer employees on the engagement team to provide a solution on an architecture designed for long-term success. You will work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring, and implementation of solutions.

As a Senior Platform Architect, you will provide architectural knowledge across multiple workflows, develop relationships with business leaders, and translate goals into a customer roadmap. You will also manage technical governance, and a delivery operating model and governance, along with instance health. The Architect will support the sales effort and be an active contributor of leading practices and expertise related to the ServiceNow platform.