Resolve employee IT requests through Slack, Jira, and other support channels.
Provision laptops, user accounts, access, and SaaS applications for onboarding, offboarding, and role changes.
Build and maintain automations, integrations, and custom connections between business systems.
Array is a financial innovation platform providing credit and identity monitoring, privacy protection, and financial ads marketplace products. It is a remote-first company focused on high-performing individuals and a culture of continuous improvement and experimentation.
Deliver high-quality remote IT support as a senior escalation point for a fully distributed workforce.
Own end-to-end user lifecycle including onboarding, offboarding, and device management.
Operate and extend AI-powered IT automation tools to reduce toil and focus on high-leverage work.
Assured modernizes insurance claims processing with software solutions for large insurers. The company is a fast-growing technology firm with 200-300+ employees and a remote, collaborative culture.
Handle help-desk tickets, device lifecycle, and onboarding/offboarding for a globally distributed company.
Administer Google Workspace, deploy security policies, and manage endpoint compliance.
Support office networking, AV equipment, and write documentation for IT processes.
Runway is building AI to simulate the world through merging art and science, aiming to create general-purpose world models for robotics, disease, and scientific discovery. The company is a fast-growing AI startup with a small, globally distributed team of creative and ambitious people.
Create an intuitive and user-friendly technology environment for your fellow Pomelos!
Be the primary IT support coverage during west coast hours for a team that's mostly remote, with folks working from our NYC and SF offices too
Run onboarding and offboarding for a distributed team: provisioning accounts, shipping devices, and recovering them when people leave
Pomelo Care is the leading virtual medical practice for women and children, providing care across pregnancy, postpartum, pediatrics, menopause, and perimenopause. Our team of clinicians, technologists, operators, and problem-solvers is dedicated to making high-quality care more accessible for families nationwide.
Handle L1 escalations, including triage, diagnosis, and resolution of complex technical tickets across time zones.
Manage onboarding/offboarding, access governance, and SaaS administration for corporate tools like Google Workspace and Slack.
Drive automation initiatives using scripts, APIs, and tools like Zapier to eliminate repetitive manual work.
Fundraise Up is a global fundraising platform that helps nonprofits increase donations through faster load times and higher conversion rates. With a 4.9/5 rating, they serve leading organizations like UNICEF and employ a distributed team of 160+ product professionals across Europe and Asia.
Provide first-line IT support for hardware, software, and access issues across Windows, macOS, and mobile platforms.
Manage user account provisioning, password resets, and access permissions within Microsoft 365 and macOS environments.
Contribute to IT projects, onboarding/offboarding, and maintain documentation and inventory.
Interra Health is a healthcare technology company transforming the prescription journey for providers and patients, formed through the merger of DoseSpot, Arrive Health, and pVerify. They are a fast-growing, mission-driven team working at the intersection of software and healthcare.
Manage identity and access across Okta, Google Workspace, and SaaS applications.
Oversee employee lifecycle, endpoint management, and hardware procurement.
Design and build secure automations using n8n, APIs, and scripting.
n8n is an open workflow orchestration platform built for AI, giving technical teams the freedom of code with the speed of no-code. With a diverse team of over 260 across Europe and the US, they foster a builder spirit and are backed by top investors.
Handle and resolve daily tickets in Jira Service Management, providing technical support via Service Desk and Slack.
Conduct onboarding and offboarding, managing user accounts, equipment, and access to corporate systems.
Maintain knowledge base, monitor equipment, and participate in strategic IT projects with a focus on customer service.
Plata Card is a fintech company focused on innovative financial solutions. They have a supportive, high-tech team that values creativity and open communication, with offices in Georgia, Serbia, and Kazakhstan.
Owning core internal IT stack and user lifecycle management with security team.
Managing Mac laptop fleet, zero-touch MDM, ensuring security standards.
Acting as trusted advisor for tooling requests and driving automation.
Upvest provides an Investment API that makes investing as easy as spending money, enabling fintechs and financial institutions to offer investment products. With over 270 employees from 70 nationalities, the company fosters a culture of ownership, autonomy, and inclusivity.
Provide end-user and workstation support for remote employees, focusing on macOS devices and Apple-centric environments.
Administer user licenses, accounts, and access across SaaS platforms like Google Workspace, Microsoft 365, and Slack, while maintaining IT asset inventories.
Troubleshoot and resolve technical issues, produce compliance reports using Bash/Python, and participate in an on-call rotation.
Jobgether is a platform that uses AI-powered matching to connect candidates with job opportunities. They partner with companies to manage hiring processes, focusing on efficient and fair candidate evaluation.
Lead and scale IT operations strategically, including FinOps automation, security resilience, and vendor management.
Handle hands-on tasks like provisioning accounts, troubleshooting Google Workspace and Zoom, and onboarding new hires.
Mentor a team of 4 and drive workflow automation to reduce manual effort and support organizational growth.
Lemnis is a public charity dedicated to harnessing transformative change to expand learning for all. We are a growing, innovative organization with a collaborative and inclusive culture, committed to fostering an environment where every team member can thrive.
Serve as the primary IT contact, ensuring a high-touch, empathetic support experience for all employees.
Troubleshoot hardware and software issues and explain solutions in clear, jargon-free language.
Manage the full lifecycle of equipment, from onboarding to offboarding, and build a helpful knowledge base.
Midi Health is the largest virtual care clinic for women in midlife, providing evidence-based care for perimenopause and menopause. We are a fast-growing, mission-driven company building the infrastructure for this new category of care.
Provide expert IT Operations support to employees across a globally distributed organization.
Mentor and coach other IT Operations team members and help them troubleshoot complex issues.
Lead root-cause analysis for recurring or high-impact operational issues and implement scalable improvements.
Tines provides an intelligent workflow platform that applies AI, automation, and integration to drive business results. Founded in 2018 with co-headquarters in Dublin and Boston, the company serves a diverse range of customers from startups to public companies and fosters a culture of simplicity, speed, and soundness.
Provide advanced remote support for Apple and mixed-platform environments, including macOS, iOS, and iPadOS.
Administer Apple device management through Addigy MDM, including enrollment, policies, and software deployment.
Troubleshoot issues related to user access, networking, VPN, and operating system updates with clear documentation.
New Era Technology securely connects people, places, and information with end-to-end technology solutions at scale. With a global team of over 3,000 professionals, they foster a team-oriented culture that prioritizes personal and professional development.
Own new-hire onboarding and offboarding, including account provisioning and device management.
Provide end-user support for macOS and Windows, administering Microsoft Entra ID and MDM platforms like Kandji and Intune.
Support security and compliance operations, including access reviews and SOC 2 evidence collection.
Eltropy is a fintech SaaS company that provides a communications platform for financial institutions. They operate with a globally distributed workforce in a SOC 2-audited, compliance-driven environment.
Act as first point of contact for internal IT helpdesk, troubleshooting hardware, software, and access issues.
Assist with provisioning and de-provisioning of SaaS accounts for new and departing team members.
Help track and manage global inventory of hardware and software licenses, ensuring MDM systems are up to date.
Swapcard is an AI-powered event platform designed to drive revenue growth and foster connections at events. The fully remote-first company has 200+ employees across 28+ countries and 40+ nationalities, united by values of curiosity, ownership, and resilience.
Provide L1 and L2 technical support across Windows and macOS for the EMEA region as part of a follow-the-sun global model.
Manage corporate endpoints, identity platforms, and cloud infrastructure using tools like Intune, Jamf, Okta, AWS, and Azure.
Build automation scripts, oversee device lifecycle, and collaborate with security teams on compliance and vulnerability management.
Zone is the ERP-native AI platform for financial operations for Oracle NetSuite, serving over 4,500 customers globally. It is a remote-first, globally distributed company focused on automation and real-time financial intelligence.
Provision new-hire accounts, equipment, and access so joiners are productive on day one.
Execute timely access revocation and account deactivation, deploying macOS and Windows laptops.
Administer and troubleshoot endpoint management and deliver Tier 1 and Tier 2 support through Jira Service Management.
Dragos is the global leader in OT cybersecurity, combining technology, threat intelligence, and expert services to protect critical infrastructure systems. The company has a remote-first mission-driven team across North America, Europe, the Middle East, and APAC built on authenticity, transparency, and trust.
Serve as primary internal point for employee technology requests and coordinate with outsourced IT provider.
Provide executive administrative support including calendar management, scheduling, and travel arrangements.
Coordinate cross-functional projects using Asana, track timelines, and document workflows for efficiency.
Our client is a rapidly growing private aviation company focused on delivering exceptional operational execution and customer service. They operate in a fast-paced, high-performance environment and are seeking a trusted operational partner to support scaling operations.
Provide advanced technical support across hardware, software, and network issues, serving as an escalation point for complex troubleshooting.
Administer IT infrastructure including Okta, Google Workspace, and both macOS and Windows environments.
Lead process improvements, create documentation, and guide junior team members to enhance overall IT efficiency.
Openly redefines the insurance experience by replacing complexity with clarity, offering tailored coverage for modern homeowners through independent agents. They are a remote-first company that values collaboration, communication, and work-life balance, bringing together diverse problem-solvers to challenge the status quo.