This role is responsible for assembling and leading cross-functional teams to drive product development, optimization, and scale, overseeing single or a portfolio of products at different stages of development. The Product Lead will set the vision for their products, drive program quality, support fundraising, and manage high-performing teams.

ServiceNow is looking for a Senior Principal Outbound Product Manager to lead customer adoption initiatives for our GenAI offerings—specifically Now Assist for Creator and Now Assist for App Engine. This role focuses on empowering customers to build transformative solutions on the ServiceNow AI Platform, while ensuring their voices directly influence our product roadmap and strategy. You’ll collaborate with customers and internal teams to drive adoption, align solutions with business priorities, and gather insights that shape the future of our products.