Remote Customer service Jobs · Fraud Investigation

Job listings

$20–$30/hr

  • Design and iterate on features within our existing Figma-based design system to deliver dev-ready designs in collaboration with the Product Manager and Engineering team.
  • Translate product requirements into intuitive UX for our customers, balancing best practices with engineering constraints and business priorities without over-engineering.
  • Work iteratively by incorporating feedback quickly and anticipating UX edge cases, focusing on incremental improvements rather than pixel-perfect final products.

Glacier builds in-house computer vision models to power robots that sort recyclables and analytics systems that track materials, helping divert waste from landfills. It is a Series A startup backed by top-tier VCs, with founders from Facebook and Bain, operating with a mission-driven and technically expert culture.

  • Provide proactive and ad-hoc support for computer hardware, applications, and integrations to a global remote workforce.
  • Onboard new employees by setting up all necessary assets and accounts to ensure a smooth first day.
  • Manage user access, enforce compliance policies, and collaborate on projects to improve service and implement automation.

Mural develops collaborative tools, often for digital whiteboarding and team-based visual work. It is a remote-first company with a global team of 'Muralistas' focused on a culture of accountability, efficiency, and excellent customer service.

  • Handle escalated support tickets and troubleshoot issues across Microsoft 365, Windows, networking, and end-user systems.
  • Own tickets from start to finish in a multi-client MSP environment, documenting fixes and proactively spotting recurring problems.
  • Prioritize and manage multiple tickets while maintaining clear communication with clients and internal teams like Tier 1 and Tier 3 support.

This company is a boutique IT recruiting agency specializing in placements for IT consulting companies and managed services providers. It focuses on permanent, full-time positions in a fast-paced, problem-solving environment typical of the MSP sector.