Serve as the primary technical point of contact for mid-to-upper-market customers, providing proactive guidance on AI-powered features and platform analytics.
Partner with CSMs, Account Executives, and Product teams to drive customer retention and expansion through regular meetings and strategic counsel.
Manage customer expectations and identify product enhancements based on feedback and usage patterns.
Lead and develop a team of Technical Account Managers, coaching on technical depth and strategic account planning.
Drive technical customer outcomes by delivering proactive guidance and best-practice recommendations for platform adoption.
Own the data story, leveraging analytics to translate insights into business outcomes and ROI narratives.
Highspot develops sales enablement software to increase sales productivity. The company emphasizes equitable workspaces and a culture of belonging for its employees.
Serve as the primary technical point of contact for top accounts, ensuring seamless post-implementation customer experience.
Partner with Strategic Account Managers to recommend new features and integrations that drive client value and expansion.
Act as liaison between customers and Product/Engineering to manage escalations and resolve complex issues.
Boulevard provides a client experience platform for appointment-based, self-care businesses like salons and spas. Founded in 2016, the company values diversity, experimentation, and equal opportunity.
Understand clients' business and technical requirements to proactively improve service quality.
Act as a technical liaison between client and organization, advocating on client's behalf.
Identify and drive improvements to increase stability and scale of technical infrastructure.
PointClickCare is a leading health tech company that helps providers deliver exceptional care with a platform serving over 30,000 provider organizations. It is founder-led and privately held, recognized by Forbes as a top private cloud company and one of Canada's Most Admired Corporate Cultures.
Lead technical relationships for key merchants, building trust and fostering long-term partnerships across the customer lifecycle.
Manage new merchant integrations, reduce risk, and drive adoption of new products and features including betas and pilots.
Provide ongoing support, resolve critical technical issues, and coordinate cross-departmental efforts while providing early feedback on product iterations.
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without hidden fees or compounding interest. It is a publicly traded company with a focus on transparency and inclusion, employing thousands of people.
Own a portfolio of strategic customers as their dedicated technical advisor, providing architectural guidance that scales with their teams.
Lead implementation reviews, base audits, and technical health assessments, providing proactive recommendations before problems surface.
Guide customers through the full capability of Airtable as a platform, including automations, interfaces, Field Agents, Omni, and MCP.
Airtable is a no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.
Own the most complex post-sale technical relationships, guiding customers from onboarding through adoption and renewal.
Act as the technical advisor for strategic accounts, ensuring long-term success and driving expansion opportunities.
Mentor team members, shape scalable processes, and represent the customer voice internally with Product and Marketing.
1Password builds the foundation for a safe, productive digital future, innovating enterprise password management and Unified Access Management. With over $400M in ARR and over 180,000 businesses as customers, they prioritize collaboration, transparency, and a human-centric approach in cybersecurity.
Drive specialty solution wins by supporting territory strategy and account planning.
Help customers envision digital transformation value and develop strategy with cross-functional teams.
Coach AEs, ADRs, and ACEs on foundational solution knowledge to identify and manage sales cycles.
ServiceNow is an AI platform company that automates workflows for enterprises, serving 85% of the Fortune 500. It fosters an AI-native culture and values flexibility and trust in a distributed work environment.
Drive solution selling to expand IDC's footprint among F1000 C-suite technology executives, leveraging hunting techniques.
Deliver compelling presentations on AI, research, and advisory services to executive decision makers across diverse industries.
Build and sustain relationships with end clients, collaborating with analysts and consultants to craft winning proposals.
IDC is the premier global provider of trusted technology intelligence, equipping business and technology leaders with evidence to make confident decisions. With over 1,000 analysts worldwide and recognized as Analyst Firm of the Year for five consecutive years, IDC fosters a culture of growth, collaboration, and long-term career development.
Onboard corporate clients by managing account setup, configuring structures, and ensuring smooth launches.
Act as primary client relationship orchestrator, driving cross-functional collaboration and contract renewals.
Identify upsell opportunities and provide consultative solutions to maximize account growth.
Sharebite is a food ordering platform for companies to feed employees while fighting food insecurity through meal donations. The company has donated over 15 million meals and has been recognized by Inc. Magazine, Fast Company, and Inc 5000.
Drive revenue growth through upselling and cross-selling to existing strategic accounts.
Manage renewals, expand relationships, and lead complex sales cycles.
Partner with sales teams on account planning and white space analysis.
Atlassian builds software products to help teams collaborate and unleash their potential. They are a distributed-first company with a large global workforce, partnering with 82% of the Fortune 500.
Provide proactive, empathetic customer service and manage advanced technical issues for enterprise clients.
Independently handle high-priority cases, escalations, and contribute to knowledge management and mentorship.
Collaborate cross-functionally to improve processes, support workflows, testing, and automation initiatives.
Applied Systems is an Insurtech company with over 40 years of experience transforming the insurance industry through innovative software and services. They are building a team that values learning and collaboration within a culture centered on values and inclusivity.
Drive customer activation and expansion by identifying new use cases and building relationships within assigned accounts.
Own a broad book of business, managing pipeline development and quota attainment to drive ARR growth.
Partner with product marketing and internal teams to deliver effective messaging and support new logo prospects.
Temporal is a fast-moving, highly successful company that provides an open-source platform for developers. It is a remote-first company with a growing team that values innovation and collaboration.
Lead the evolution of customer technical engagement, driving excellence across the Technical Account Management function.
Act as a senior technical advisor, building trusted relationships with senior customer stakeholders and guiding best practices.
Develop and coach a team of Technical Account Managers, creating a high-performing and customer-focused culture.
Trustonic makes smartphones affordable for the many by enabling global access to devices and digital finance through secure smartphone locking technology. They partner with mobile carriers, retailers, and financiers across 30+ countries, powering device financing solutions that drive economic inclusion, profitability, and growth, while celebrating diversity and flexible working.
Work closely as a strategic partner with Enterprise Account Executives and Customer Account Managers to assess deal challenges and provide solutions.
Generate excitement by delivering compelling technical presentations tailored to diverse audiences and investigating prospects' technical landscapes.
Build deep relationships with stakeholders and play a major role in closing large SaaS enterprise deals while collaborating cross-functionally.
Iterable is an AI-powered customer engagement platform that helps brands like Redfin and SeatGeek create dynamic experiences at scale. With nearly 1,200 clients across 50+ countries, the company fosters a culture of innovation, collaboration, and inclusion, and has been recognized as one of Inc's Best Workplaces and Fastest Growing Companies.
Drive acquisition of large enterprise clients by demonstrating Incorta's platform value.
Guide prospects through evaluation with compelling use cases and ROI analysis.
Leverage technical acumen and consultative sales approach to exceed revenue targets.
Incorta provides a data analytics platform that helps enterprises quickly access and analyze complex data. The company is a rapidly growing organization with a focus on innovation and a collaborative culture.
Own and grow a portfolio of existing customers, identifying opportunities to expand adoption of Versapay's payments and AR automation solutions.
Partner closely with Customer Success Managers to develop coordinated account strategies and execute strategic account plans that drive customer outcomes and revenue growth.
Engage finance, accounting, and IT executives to understand their priorities and transformation goals, positioning Versapay as a critical partner in increasing efficiency and accelerating cash flow.
Versapay automates accounts receivable, removing barriers to collecting and reconciling B2B payments, connecting finance teams, customers, and business systems in one ecosystem. With over 10,000 customers and 5M+ companies transacting on the platform, Versapay processes over 110M transactions and $257B annually, fostering a culture of innovation and collaboration.
Proven success in building key customer relationships, including key decision makers and champions to be able to drive successful client outcomes, grow accounts and drive revenue outcomes.
Self-motivated and self-directed; able to work independently and as an active member of the team.
Experience as an Account Executive or related SaaS sales experience preferred.
Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. They make it possible for businesses of all sizes to recruit, pay, and manage international teams. With their core values at heart and future-focused work culture, their team works tirelessly on ambitious problems, asynchronously, around the world.
Deliver strategic technical guidance and executional support to enterprise clients.
Manage day-to-day BAU activities and develop channel implementation strategies.
Conduct technical reviews and provide optimization recommendations to drive client success.
Rithum is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers deliver seamless e-commerce experiences. With over 40,000 companies trusting Rithum, we foster a transparent, inclusive culture that supports work-life balance and career growth.
Lead, scale, and mentor a team of Technical Account Managers who act as trusted advisors for strategic Elite customers.
Define the technical account management roadmap and implement scalable processes to drive operational excellence.
Build strong executive relationships with CISOs and CIOs, translating technical milestones into business outcomes.
Ping Identity provides an intelligent cloud identity platform that enables secure and seamless digital experiences for users worldwide. The company serves more than half of the Fortune 100, has global offices, and fosters a culture that respects individuality and champions every identity.
Lead, mentor, and empower a team of Account Managers to drive strategic growth and retention of mid-market accounts representing a significant portion of annual revenue.
Develop and execute the overarching account strategy for the mid-market segment, aligning with company revenue goals and market opportunities.
Cultivate executive-level relationships, serve as escalation point for complex client needs, and oversee aggregate revenue performance to ensure retention and growth targets.
Platform Science is an open IoT platform that partners with innovative fleets, application developers, vehicle manufacturers, and equipment providers in the transportation industry to deliver revolutionary solutions. Founded in 2015, the company employs a diverse and engaging group of people who believe in the power of great ideas and value thoughtful actions, empathy, and transparency.