Design and scale digital customer success programs to improve onboarding, adoption, and retention.
Own the customer lifecycle and develop automated customer journeys using AI and analytics.
Collaborate with cross-functional teams to create self-service resources and in-app guidance.
The company is a growing technology organization focused on customer success solutions. They offer a collaborative and innovative work environment with a focus on learning and professional development.
Design and own the full digital customer journey for the SMB segment, from onboarding through renewal, using automated touchpoints and health-based interventions.
Build and manage lifecycle campaigns that drive product adoption using behavioral and health score signals, and leverage AI tools to automate outreach.
Instrument metrics, track program performance, and work cross-functionally with Product, Marketing, and Implementation to align strategy.
Karbon is the global leader in AI-powered practice management software for accounting firms. The company is well-funded, ranked #1 on G2, and has a people-first culture recognized with Great Place To Work® certification and on Fortune's Best Small Workplaces™ List.
Manage a high-volume portfolio of customers through a tech-touch first engagement model to drive product adoption and retention.
Monitor and act on customer health signals to proactively mitigate risk and drive adoption using tools like Planhat.
Partner cross-functionally with Sales, Support, Product, and Marketing to improve the customer experience.
Cision is a global leader in consumer and media intelligence, engagement, and communication solutions. The company serves over 75,000 clients including 84% of the Fortune 500 and has signed the CEO Action for Diversity & Inclusion pledge, fostering an inclusive culture.
Develop and execute strategic account plans and quarterly business reviews to drive customer value and ROI.
Forecast renewals, identify risks, and maintain strong customer retention and growth rates in partnership with Account Executives.
Partner with global enterprise customers to ensure 6Sense adoption, generate positive ROI, and expand lifetime value.
6sense is a predictive intelligence platform that helps B2B marketing and sales teams accelerate growth through data-driven insights. The company fosters a people-first culture with values of teamwork, curiosity, and ownership, employing a diverse and collaborative workforce.
Develop and execute customer marketing programs that drive onboarding, adoption, retention, and expansion.
Build and optimize automated customer journeys across digital channels to increase feature adoption and customer value.
Lead a team of two marketers and collaborate cross-functionally to deliver integrated customer programs.
Absorb Software is a remote-first company providing a cloud-based learning management system (LMS) for organizations worldwide. They foster a culture of genuine care, continual learning, and diversity, with a focus on employee growth and inclusion.
Act as a trusted advisor to Sales, Marketing, and Operations leaders within enterprise customers.
Manage a $5M+ book of business, ensuring high customer retention, expansion, and advocacy.
Own the customer lifecycle from onboarding to adoption, renewals, and growth.
Backstory is an AI answers platform for sales teams that trains AI on billions of sales interactions to help sales leaders get trusted answers and drive revenue. Backed by top investors like Andreessen Horowitz and ICONIQ Capital, the company is listed in the Inc. 5000 and recognized by Gartner and Forrester, fostering a data-driven and collaborative culture.
Perform onboarding of enterprise accounts and ensure adoption and engagement throughout the customer lifecycle.
Implement comprehensive engagement strategies to maintain high customer satisfaction and retention.
Serve as the Smartsheet expert, providing guidance and best practices to drive customer value and expansion.
Smartsheet enables teams to manage work and scale solutions, combining human teams with AI agents to automate tasks and uncover insights. With over 20 years of experience, the company fosters a culture of innovation, inclusivity, and impact.
Manage a portfolio of 10-12 customer accounts and drive Net Revenue Retention.
Lead customer onboarding and platform implementations to reduce time-to-value.
Identify upsell opportunities and manage contract renewals to support growth.
We are the essential Packing Control System (PCS) for high-volume shippers, optimizing fulfillment operations. We are a high-impact team with a culture of curiosity, growth, and integrity.
Manage a portfolio of enterprise customers as a trusted advisor and strategic partner.
Drive customer retention, renewals, and expansion opportunities.
Lead executive-level business reviews and success planning sessions.
The company provides innovative SaaS solutions that help organizations maximize value. It operates with a remote-first, collaborative culture and focuses on customer success.
Lead and coach a team of senior Customer Success Managers to drive retention and growth for North America Enterprise accounts.
Develop proactive retention frameworks and strategies to reduce churn and unlock expansion opportunities.
Act as an executive escalation point and strategic partner for high-value enterprise customers.
Wrike is a work management platform that helps teams collaborate and exceed goals. With over 1,000 employees across 10 global hubs, they foster a culture of innovation, collaboration, and customer focus.
Own the post-sale customer relationship, driving product adoption, satisfaction, and retention across the full customer lifecycle.
Guide customers from onboarding through renewal, expanding feature usage and identifying growth opportunities.
Advocate for customers by gathering feedback and collaborating with sales, support, and product teams.
momoGood is an AI-native platform that redefines modern giving, helping nonprofits, companies, and political organizations turn frictionless giving into lasting engagement. The company has helped raise over $1.7 billion worldwide and focuses on building a deliberate, impact-driven team and culture.
Act as strategic partner and trusted advisor to enterprise customers, ensuring adoption and retention.
Drive product utilization through alignment with goals, training, and strategic reviews demonstrating ROI.
Own renewals, identify upsell opportunities, and advocate for customer needs across internal teams.
Teramind provides cybersecurity solutions to enterprise customers. They are a fully remote company with a global, forward-thinking team that has operated remotely since 2014.
Develop and execute customer success strategies to enhance satisfaction, onboarding, retention, and revenue growth.
Monitor customer health and performance metrics to identify opportunities, risks, and areas for optimization.
Own the full commercial lifecycle post-onboarding, including renewals, upsells, and cross-sells, and identify expansion opportunities within existing customer base.
Certn changes how trust works through the world's easiest background check. They've raised $127M+, earned Deloitte Fast 50 recognition, and are a remote-first company with a high-performance edge and a strict no-jerk policy.
Drive strategic direction, customer ROI, and product adoption for a portfolio of strategic enterprise customers.
Act as a trusted advisor to senior customer leaders, guiding them through hiring transformation and digital adoption.
Partner with Sales and Renewals to drive expansion strategy, retention, and commercial success.
Hirevue is a hiring platform that transforms how organizations discover, engage, and hire talent using video interviewing, assessments, and conversational AI. The company has hosted over 70 million video interviews and serves over 1,200 pioneering customers globally, with a culture centered on core values like being a hero for customers and taking action.
Serve as account owner, driving adoption, retention, and expansion across a large customer portfolio.
Identify and mitigate churn risk while maintaining monthly recurring revenue through proven strategies.
Build strong relationships as a trusted advisor, leveraging multi-channel communication to ensure customer success.
SOCi is redefining multi-location marketing with the world's first agentic workforce, offering AI-powered solutions for local search visibility. Trusted by leading brands like Ford and Ace Hardware, the company is recognized as one of the World's Most Innovative Companies with a collaborative, dynamic culture.
Drive customer retention and account growth across a portfolio of mid- to high complexity accounts.
Lead strategic planning sessions, business reviews, and customer onboarding milestones.
Promote customer advocacy and identify upsell or expansion opportunities.
AvaSure is a pioneer and expert in inpatient telehealth, providing remote patient monitoring solutions to reduce adverse events and optimize workforce efficiencies. The company has monitored over 2 million patients and 200 million hours, and promotes a culture of diversity and inclusion.
Own the customer experience including adoption and value of Appspace, customer satisfaction, and retention.
Drive subscription renewal and expansion processes while collaborating with sales and marketing teams.
Serve as customer advocate, resolve questions, deliver training, and escalate technical support tickets as needed.
Appspace creates better work experiences for people everywhere through a flexible work culture and global office locations. The company offers a casual dress environment, remote work opportunities, and focuses on helping employees enjoy their work and build lasting connections.
Lead, coach, and develop a team of Customer Success Managers for Commercial and SMB segments.
Own portfolio health and retention, using account health signals to prioritize team efforts.
Partner with Sales, Renewals, and Deal Desk to manage renewals and expansion opportunities.
Spring Health is a global mental health company focused on eliminating barriers to mental health through an AI-native platform. With outcomes validated by JAMA, the company reaches over 170 million people worldwide and fosters a culture of innovation and inclusivity.
Own the digital CX playbook for scale accounts, designing trigger logic, lifecycle sequences, and automated health monitoring from scratch.
Build and maintain health scoring models for digital accounts, defining at-risk, dormant, and breakout-track signals in product data.
Partner with RevOps to wire tooling (Claude, Clay, Lemlist, Salesforce) and own NRR and retention KPIs for the digital segment.
ElevenLabs is an AI research and product company transforming how we interact with technology. With $781M in funding and an $11B valuation, we serve millions of users and thousands of businesses, including major enterprises like Deutsche Telekom and Meta.
Lead and optimize the mid-market customer segment, overseeing a team of 6-8 Customer Success Managers to drive adoption, retention, and growth.
Develop and execute strategies to improve renewal rates, drive cross-sell revenue, and optimize customer health metrics with data-backed updates.
Serve as executive sponsor for key accounts, manage cross-functional collaboration with Product, Sales, Support, and Engineering, and champion AI adoption.
Dscout builds a flexible UX research platform trusted by top brands in finance, healthcare, consumer goods, and tech. The team is passionate, empathetic, and curious, prioritizing learning, sharing, and building a diverse and inclusive culture.