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Key Responsibilities:
- Drive adoption through lifecycle programs that accelerate onboarding and feature adoption.
- Protect gross revenue retention with automated interventions and partnership with CSMs.
- Own the digital customer journey from onboarding through renewal, leveraging AI and automation.
Qualifications:
- 5-10 years in Customer Success, Digital CS, or Lifecycle Marketing roles.
- Demonstrated success improving adoption and retention in a SaaS environment.
- Experience building health scores, segmentation, and customer journey programs.
Benefits:
- Health plans and flexible spending accounts.
- 401(k) Plan with company match and ESPP.
- Flexible time away plan and family leave programs.
ServiceNow
ServiceNow provides an AI platform for business reinvention, automating workflows for 85% of the Fortune 500. They are building an AI-native culture where technology and talent are unstoppable together.