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Key Responsibilities:
- Build and scale signal-driven programs to proactively address churn risk and drive customer retention.
- Develop programs to identify and activate upsell and cross-sell opportunities across customer segments.
Qualifications:
- Experience building customer marketing or lifecycle programs from the ground up in B2B SaaS.
- Strong cross-functional instincts with proven success partnering with Customer Success and Product teams.
Requirements:
- Bachelor's degree and 8+ years of experience in customer marketing or related functions with ownership of retention.
- 4+ years of people leadership experience.
ConnectWise
ConnectWise is a global software company that provides a suite of tools for technology solution providers to manage their businesses and automate service delivery. With over 3,000 colleagues and over 45,000 partners, the company fosters an inclusive, positive culture that values diverse perspectives.