Own and optimize the CRM and retention program for our e-commerce business, building sophisticated automations and personalized communications.
Partner cross-functionally with Product, Brand, Growth, Finance, Legal, and Data teams to drive customer acquisition, onboarding, retention, and cross-sell strategies.
Identify trends and growth opportunities within a CRM database of over 6 million customers, translating insights into scalable lifecycle strategies.
Health-E Commerce is a consumer health and wellness advocate and online retailer headquartered in New York, NY, since 2010. It is an HIG Capital portfolio company with four brands and leverages a strong investment backing.
Own the email and CRM channel end-to-end, including platform selection, delivery infrastructure, and lifecycle flows such as onboarding, trial-to-paid, and payment failures.
Design segmentation and trigger logic using product and billing data, working directly with BI to optimize revenue and retention.
Quantify the channel's contribution in terms of incremental revenue, cohort LTV, and retention impact.
Formula is an AI-powered wellness companion that grew out of the top-ranking Keto Diet App in the US, built by a deliberately small team. The team is small and high-agency, with a focus on delivering impact with minimal bureaucracy.
Build and own a sophisticated lifecycle marketing engine that moves prospective students from inquiry through enrollment and beyond.
Drive measurable improvements in conversion rates across inquiry-to-application and application-to-enrollment stages.
Lead segmentation, personalization, and experimentation using behavioral, demographic, and funnel-stage data.
Our partner is a mission-driven education organization focused on accessible, affordable, and high-quality online education. They offer a remote-first, inclusive, and supportive workplace culture centered on belonging, diversity, professional development, and employee well-being.
Manage lifecycle campaigns from strategy to analysis, including segmentation, flow design, and reporting.
Own the customer journey map and design A/B testing programs for engagement and revenue optimization.
Collaborate across marketing teams, communicate results to stakeholders, and ensure flawless campaign execution.
Willow is a telehealth company specializing in personalized, responsible cosmetic weight loss care, combining medical expertise with a patient-centered approach. They are a diverse, global team with a fun and casual work environment.
Build and manage retention and expansion marketing programs across the post-sale partner lifecycle.
Develop scalable, product-specific lifecycle journeys from welcome to renewal readiness.
Use customer health, product usage, and intent signals to identify relevant partner cohorts.
ConnectWise is a global software company that provides community-driven software solutions to technology solution providers, helping over 45,000 partners manage their businesses. With over 3,000 colleagues worldwide, the company fosters an inclusive and positive culture that values unique contributions and encourages innovation.
Own lifecycle marketing across all customer touchpoints.
Design personalized journeys and manage end-to-end campaigns.
Run A/B tests and collaborate with cross-functional teams.
The partner company builds innovative digital products used by millions worldwide, focusing on customer engagement strategies. It is a fast-paced, remote-first team that values innovation, ownership, and continuous learning.
Own end-to-end omnichannel promotions connecting casino and online gaming to drive cross-channel engagement.
Set up campaigns in CRM platforms, manage email/push campaigns, and coordinate assets across teams.
Analyze campaign performance, execute A/B tests, and develop lifecycle strategies to retain and reactivate players.
Rush Street Interactive is a market leader in online casino and sports betting, operating brands like BetRivers.com and PlaySugarHouse.com. A rapidly growing public company with a people-oriented culture, we value autonomy, creativity, and collaboration.
Own the execution and optimization of lifecycle marketing programs across email and other channels.
Build audience segments based on behavior, lifecycle stage, and engagement to deliver targeted campaigns.
Analyze campaign performance and run A/B tests to improve messaging, segmentation, and conversion.
Runway builds AI to simulate the world through merging art and science. The team consists of creative, open-minded, caring, and ambitious people determined to change the world.
Design and execute data-driven lifecycle marketing programs across email, push, in-app, and SMS to improve customer acquisition, reactivation, and engagement.
Own campaign execution including audience segmentation, personalization, A/B testing, and quality assurance while collaborating with creative, analytics, and product teams.
Leverage marketing automation platforms like Braze and analytical skills to optimize customer journeys and drive measurable business impact.
Our partner is a financial technology company dedicated to improving financial wellness. They are a remote-first team that values innovation, ownership, and continuous improvement.
Lead lifecycle strategy for Airbnb's membership and incentive programs across email and push.
Partner with cross-functional teams to build personalized guest journeys using data and experimentation.
Drive continuous improvement through segmentation, automation, and performance analysis.
Airbnb is a global marketplace for unique stays and experiences, connecting hosts and guests worldwide. With over 5 million hosts and 2 billion guest arrivals, the company fosters a culture of authentic connection and belonging.
Owns end-to-end personalization across email, SMS, and direct mail for subscription lifecycle.
Shifts manual campaigns to an always-on, AI-driven testing system to optimize performance.
Leads an offshore production team to build and automate flows like welcome, post-purchase, and winback.
Grüns is a nutrition company that provides convenient, comprehensive nutrition through gummies made from 60 whole-food ingredients. The company operates as a fully remote, high-trust team with biannual off-sites, focusing on high standards, ownership, and urgent impact.
Design and launch digital Customer Success programs across the employer lifecycle, including automated onboarding, activation, and renewal campaigns.
Build customer health scoring models and dashboards to track engagement, adoption, and program ROI for a B2B2C model.
Own customer inquiries and escalations for tech-touch accounts, establishing triage paths and feeding insights back into program improvements.
Tapcheck is a digital platform offering on-demand pay access to earned wages, helping employees relieve financial stress without high-interest loans. The team is passionate about improving financial wellness and values humility, grit, and continuous improvement in a collaborative environment.
Lead new lifecycle experiences for emerging health journeys by partnering with cross-functional teams from concept through post-launch.
Maintain and optimize lifecycle engagement programs end-to-end, including strategy, audience segmentation, and performance analysis.
Drive member engagement and retention through data-driven analysis, hypothesis testing, and experimentation.
Carrot is the leading global fertility and family care platform, providing intelligent care orchestration to support millions of members across 195 countries. The company is a high-growth, mission-driven organization recognized as a defining force in healthcare innovation, with a collaborative and inclusive culture.
Develop and manage cross-channel lifecycle programs across email and in-app messaging to drive activation, retention, and engagement.
Build automated journeys and optimize performance through A/B testing, segmentation, and behavioral triggers.
Collaborate with Marketing, RevOps, and Product Marketing to ensure coordinated customer experiences and scalable automation.
OpenTable, part of Booking Holdings, helps restaurants thrive with technology for team, guests, and bottom line, while enabling diners to book restaurants globally. With millions of diners, 60,000+ restaurant partners, and over 25 years of experience, they foster a culture of hospitality.
Set the strategy and operating cadence for Lifecycle Marketing, aligning Email Marketing and Customer Marketing around a shared view of the customer journey.
Manage, coach, and develop the individual contributors who own Email Marketing and Customer Marketing, including goal-setting and career growth.
Own the email channel strategy in Iterable, including segmentation, personalization, and testing roadmap.
SurveyMonkey is the world’s most popular platform for surveys and forms, built for business and loved by users. With over 25 years of experience, the company is trusted by millions and fosters a culture of curiosity, inclusion, and hybrid work.
Design, launch, and improve digital customer journeys across onboarding, activation, adoption, expansion, and renewal.
Develop targeted campaigns that help customers move from trial to meaningful product adoption.
Use customer signals and data to identify friction points and create timely interventions.
1Password is a cybersecurity company that provides enterprise password management and Unified Access Management to help businesses securely adopt SaaS and AI tools. With over 180,000 business customers and $400M in ARR, the company has a fast-paced, dynamic culture focused on innovation and customer trust.
Own the customer life cycle post-sales, ensuring satisfaction and adoption for a book of business.
Manage renewals for 400+ customers, including pricing negotiations.
Partner with Sales to drive expansion and cross-sell opportunities.
Superhuman is an AI productivity platform that integrates with over 1 million applications and websites to help people eliminate busywork. Founded in 2009, the company empowers over 40 million individuals, 50,000 organizations, and 3,000 educational institutions worldwide.
Plan and execute the promotional calendar across email and SMS in partnership with teams.
LumiMeds is a fast-growing U.S.-based telehealth startup focused on weight management and long-term metabolic health. As an early-stage company, we move quickly, operate with limited layers, and expect high ownership from every team member.
Manage the complete partner lifecycle from onboarding to renewal, driving growth and operational success.
Develop and execute scalable partner programs, automation workflows, and AI-enabled processes to improve engagement and revenue.
Collaborate with cross-functional teams to optimize partner relationships, monitor performance, and ensure contractual obligations are met.
The partner company is a fast-growing technology organization focused on innovation and meaningful technology solutions. It operates with a global, distributed team and a culture of transparency, autonomy, and high trust.