Leads the global renewals organization responsible for driving customer retention and recurring revenue growth.
Owns the end-to-end renewal lifecycle and partners cross-functionally to ensure operational excellence.
Improves renewal predictability, reduces churn and risk, and drives expansion opportunities.
Conga aligns commercial operations so companies run as connected, smarter businesses. More than 10,000 customers worldwide, including over 50% of the Fortune 100, trust Conga when commercial complexity is high and global impact is on the line. The Conga Way forms the foundation of our vibrant culture.
Own North American renewal and net retention performance.
Drive marketplace engagement across the NA customer base.
Lead and develop a high-performing team.
LevelTen Energy aims to accelerate the energy transition. They run the world’s largest clean energy marketplace, connecting buyers and sellers, and enabling them to get deals done faster with cutting-edge market intelligence reports and software, and transaction tools.
Lead a team to drive customer growth, retention, and the adoption of online ordering, delivery, and marketing solutions.
Collaborate with the SVP of Customer Success and cross-functional teams to improve customer experience and lifetime value.
Utilize a customer-first and strategic approach to reduce churn, increase CLTV, and cultivate customer advocacy.
Owner is an AI-native system that helps local business owners, starting with restaurants, by replacing multiple tools with one unified platform for website, online ordering, CRM, and POS. The company has a team in the low hundreds, with top talent from companies like Shopify and Stripe, and operates as a remote-first, global organization.
Lead core Revenue Operations functions across Sales Operations, Client Success Operations, and Deal Desk.
Lead the design, standardization, documentation, and continuous improvement of core go-to-market processes.
Deliver accurate, timely dashboards, executive reporting, and actionable insights across sales performance, customer retention, forecast risk, conversion trends, and productivity.
SugarAI is redefining CRM for the age of AI. They are delivering on the original promise of CRM—turning fragmented customer and revenue signals into clear, prioritized action. They are a global team united by a shared commitment to impact, ownership, and continuous growth.
Own company-wide revenue forecasting and build accurate models for bookings and churn.
Develop executive-level dashboards across pipeline, bookings, revenue, retention, and team productivity.
Lead and grow a high-performing RevOps team and prioritize the team’s roadmap based on business impact.
Fetch is a company that is always looking for awesome people to join their growing team. They are an equal opportunity employer, and their culture fosters inclusivity and values different backgrounds.
Manage a high-volume portfolio of digital customer accounts, driving revenue retention and identifying expansion opportunities.
Own the end-to-end commercial relationship, including renewals, contract execution, and customer engagement strategy.
Monitor account health, identify churn risks, and partner cross-functionally to mitigate issues and protect revenue.
Employ transforms how hiring gets done by providing three ATS solutions and AI Companions. They are a fast-moving, remote-first team of builders and innovators with a people-first philosophy, serving over 23,000 global customers.
Own and grow a portfolio of accounts with net revenue retention and expansion above 100%.
Build account plans with top customers focusing on mutual-success and customer value, with clear revenue targets and growth milestones.
Hunt relentlessly for expansion opportunities to negotiate renewals and identify upsell and cross-sell motions.
Mitratech builds products that simplify operations in Legal, Risk, Compliance, and HR. They are a globally dispersed team that supports individual excellence and takes pride in its diverse and inclusive work culture.
Lead, manage, and develop a team of operations professionals across CSM Ops, Renewals Ops, and PS Ops.
Partner with Revenue Technology to represent and prioritize CX operational requirements for Customer Success and Professional Services systems.
Drive improvement in PS and CSM bookings and revenue forecasting processes, reducing reliance on manual aggregation.
GitLab is the intelligent orchestration platform for DevSecOps. They enable organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. GitLab has over 50 million registered users and according to their data, more than 50% of the Fortune 100 trust GitLab.
Architect a "Systems-First" Retention Model, moving from reactive saves to proactive, behavioral interventions.
Own the Monetization Roadmap by designing, running, and analyzing pricing and packaging experiments.
Drive AI-Native Execution, reaching for AI first to build a custom churn-prediction agent and automate segmentation.
Lodgify is a fast-growing scale-up company leading the vacation rental industry. Backed by $30M in funding, their platform empowers property owners and managers worldwide to efficiently manage and grow their business through technology. With a team of 380+ people representing over 60 nationalities, they celebrate diversity and foster a workplace where everyone is heard and feels a sense of belonging.
Advocate for restaurant owners so that they maintain ownership of their mobile app or online presence.
Coach and educate restaurant owners on the best practices for their online ordering setup, backed by statistics and rigorous SEO testing by our product team.
Work on projects and initiatives that improve our internal processes
Owner is an AI-native system local business owners use to succeed, starting with restaurants. It powers everything from the restaurant’s website, online ordering, CRM, POS, and more. The team is in the low hundreds and scaling even faster in 2026 to keep pace with its customer growth.
Act as the "CEO" of your territory, leading a cross-functional pod to drive growth and retention.
Conduct deep-dive analysis into client business models and align Bazaarvoice’s SaaS solutions with their global business objectives.
Manage the entire lifecycle of complex deals—from prospecting and pipeline building to contract negotiation and renewal.
Bazaarvoice connects brands and retailers with consumers through a global network and enterprise technology. They offer solutions to collect user-generated content and gain business insights. Founded in 2005 and headquartered in Austin, Texas, with offices in North America, Europe, Asia and Australia. It is recognized as a Great Place to Work in multiple countries.
Design and execute multi-touch ABM programs that meet buyers where they are.
Serve as the primary ABM partner to sales and SDR leadership.
Horizon3.ai is a cybersecurity company dedicated to enabling organizations to find, fix, and verify exploitable attack vectors before criminals exploit them. They are a fusion of former U.S. Special Operations cyber operators, startup engineers & operators, and formerly frustrated cybersecurity practitioners.
Maintain a revenue base by managing retaining and expanding a book of business.
Build strong, multi-threaded relationships with your assigned customer portfolio and support them as their the key contact and advocate.
Drive upgrade revenue from deep understanding of customers’ business and goals to identify opportunities for product feature adoption and expanded usage.
Qualio is a unified quality and compliance management platform that helps regulated organizations get products to market faster with reduced risk. Trusted by biopharma, medtech, and diagnostics companies worldwide, Qualio eliminates fragmented systems that create audit delays and compliance blind spots.
Own the end-to-end customer lifecycle, leading and driving the renewal process.
Become an expert in Sayari’s platform and data, capitalizing on an Analyst’s mindset.
Partner with Account Managers and Executives to identify and qualify expansion opportunities.
Sayari is the leader in Agentic Systems of Work for economic security and risk. They are powered by the Sayari Commercial World Model, a digital twin of global commerce resolving 10.6B+ primary-source records from 250+ jurisdictions. Their company culture is defined by a dedication to using open data to prevent illicit commercial and financial activity.
Own the full lifecycle of customer renewals, from early outreach through contract execution.
Lead commercial renewal conversations, including pricing discussions, contract terms, and negotiations.
Identify and pursue upsell and expansion opportunities during renewal cycles.
Knock helps products communicate with their users in a more thoughtful way. They are a remote-first Series A startup of 20+ employees that believe in the power of great software.
Drive operational excellence across Customer Success, Support, Professional Services and Expansion organizations.
Translate the CCO’s vision into actionable results, ensuring clients receive a world-class experience.
Lead the organization through large scale change and transformation, ensuring a solid change management framework.
Tebra is an all-in-one EHR+ platform built exclusively for independent healthcare practices, connecting EHR software, billing, automation, telehealth solution, and marketing. More than 42,000 private practices trust Tebra to streamline operations, increase revenue, and reduce burnout.
Own and execute a comprehensive territory plan that balances new business acquisition with renewal and expansion strategies.
Identify and engage new prospects through data-driven outreach, leveraging effective discovery skills to uncover needs and align solutions.
Maintain and grow relationships across multiple stakeholders within a district, ensuring smooth transitions when leadership changes.
Lexia Learning is an education essentials company helping millions of educators and students feel more universally valued each and every day. They value simplicity, certainty and making a difference for the future, with people committed to making the most of each moment.
Own and elevate retention outcomes: Drive measurable improvements in customer retention.
Transform the CSM model: Continue to drive the team towards a proactive, lifecycle-driven engagement model.
Build a high-performing org: Recruit, coach, and develop a team of CSMs and managers.
Owner is the AI-native system local business owners use to succeed, starting with restaurants. They're building the system that replaces the many tools owners use to run their business. The team is now in the low hundreds and scaling even faster to keep pace with customer growth.
Set the strategic roadmap and quarterly OKRs for lifecycle marketing, impacting retention and revenue.
Own multi-step flows and campaigns like onboarding, replenishment, VIP treatment, and churn prevention.
Translate data into actionable insights and strategies that deliver strong business outcomes and inform forecasting.
Pendulum is improving physical and mental health by restoring and enhancing the human microbiome. Their medical probiotics have transformed the consumer probiotics market, and they earned a spot on Forbes Magazine’s exclusive “The Next Billion Dollar Startups” list.
Be the primary point of contact for a portfolio of SMB business customers and support early Enterprise accounts.
Own retention, expansion, and renewal performance across the portfolio, understanding ARR, NRR, and growth drivers.
Identify gaps across the customer journey and design scalable, high-impact improvements for SMB and Enterprise clients.
Tem is rebuilding the energy transaction, making it transparent and fair. They are putting power back in the hands of customers to tackle the critical problem of access to low-cost electricity. Tem has closed a $75 million Series B and is scaling internationally.