Configure customer accounts, customize backup policies, and facilitate stakeholder onboarding to drive product adoption.
Conduct recovery simulations and DRMM assessments to track resilience posture and deliver measurable customer value.
Monitor churn signals, define mitigation plans, and partner with Sales on renewal strategy and expansion opportunities.
Veeam is a data resilience and security company specializing in helping organizations ensure their data and AI are secured and resilient. Headquartered in Seattle with offices in over 30 countries, Veeam protects over 550,000 customers and fosters a culture of growth and impact.
Lead customer implementation and onboarding using Customer Success best practices to accelerate migration plans.
Proactively monitor customer health to identify risks, drive adoption, and lead quarterly business reviews.
Collaborate with engineers to triage technical issues and advocate for customer feedback across teams.
Arpio provides automated, application-aware disaster recovery for AWS and Azure, recovering entire application stacks in under an hour. The company recently closed a $15M Series A and is growing, with a culture that values ownership, urgency, and delivering results.
Own a portfolio of customers as the primary point of contact following the sale
Build and maintain a success plan for each account tied to their security objectives
Guide customers through adoption and configuration so their teams can operate the platform independently
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. The company fosters an AI-native culture where technology and talent are unstoppable together.
Lead adoption and implementation for platinum-level customers, ensuring value realization.
Build trusted relationships with technical stakeholders and act as customer advocate.
Stay current on integrations and serve as a subject matter expert.
ServiceNow is an AI platform that automates workflows for 85% of the Fortune 500. They have a collaborative, AI-driven culture focused on innovation and customer success.
Strategically manage a customer portfolio, driving adoption, retention, renewals, and expansion.
Lead executive business reviews with VP and C-suite stakeholders and own complex negotiations.
Leverage AI-assisted workflows, mentor peers, and contribute to team best practices.
1Password provides enterprise password management and Unified Access Management for modern teams and AI. They have surpassed $400M ARR, serve 180,000 businesses, and foster a fast-paced, collaborative, feedback-driven culture.
Serve as the primary Customer Success partner for high-value, strategically important customers, building trusted relationships and driving value realization.
Monitor account health, adoption, and risks using data and customer insights to develop retention and growth strategies.
Collaborate cross-functionally with Sales, Support, and Product teams to coordinate complex customer engagements and identify expansion opportunities.
Agiloft is the most trusted global leader in data-first contract lifecycle management (CLM) software, helping organizations manage the end-to-end process of proposing, negotiating, signing, and leveraging contracts. The company is a growing, vibrant, and successful organization with nearly 100% customer satisfaction and 97% annual renewal rate, fostering an inclusive culture with employee resource groups and a focus on work-life balance.
Drive measurable value realization within the first 90 days post-sale and own renewal and expansion strategy for your portfolio.
Develop multi-threaded relationships across decision-makers and create structured success plans tied to customer KPIs.
Proactively identify churn indicators through behavioral data and develop structured save plans with clear ROI articulation.
Karbon is the global leader in AI-powered practice management software for accounting firms, providing an award-winning cloud platform that helps tens of thousands of accounting professionals work more efficiently. They are well-funded, ranked #1 on G2, growing rapidly, and have a people-first culture recognized with Great Place To Work® certification and on Fortune magazine's Best Small Workplaces™ List.
Drive customer onboarding, risk identification, and technical guidance using data and 1:many tactics.
Own renewal forecasting and execution, while identifying expansion opportunities within accounts.
Build trusted advisor relationships and champion executive sponsorships to ensure customer success.
LaunchDarkly is a platform that helps developers innovate on new features faster while providing a safety valve to instantly rewind when things go wrong. The company values team collaboration, humility, and diversity, fostering an inclusive and supportive culture.
Own a portfolio of Enterprise and Strategic accounts end-to-end — from onboarding through renewal — with full accountability for retention and net revenue expansion
Design and run tailored rollout and enablement programs that get large organizations to value fast and build internal momentum for broader adoption
Lead QBRs and EBRs that connect Scribe's impact to the metrics executives care about, and use those conversations to surface expansion opportunities
Scribe provides a Specialized Intelligence platform that captures how work happens and turns it into a living asset for teams and AI agents. Founded in 2019, the company has grown to 7 million users across 600,000 businesses, is valued at over $1 billion, and has been named a LinkedIn Top Startup.
Lead the EMEA Customer Success Management and Architecture and Customer Success Engineering organizations to drive customer adoption, outcomes, and platform value.
Set the regional customer-success strategy, define engagement models, and ensure operational excellence across forecasting, customer health, and performance reviews.
Build and develop an exceptional team, partner with Sales, Product, and other functions to deliver consistent customer experiences and measurable business outcomes.
GitLab is an intelligent orchestration platform for DevSecOps that enables organizations to increase developer productivity, improve operational efficiency, and accelerate digital transformation. With over 50 million registered users and trust from more than 50% of the Fortune 100, GitLab fosters a high-performance, all-remote culture driven by values, continuous knowledge exchange, and AI integration.
Own a portfolio of Enterprise accounts as the primary relationship steward, building proactive, outcome-driven strategies that deliver measurable value and drive retention and expansion.
Develop SMART goals collaboratively with customers, track progress rigorously, and demonstrate the quantified impact of the Conga platform on their business.
Align closely with Sales counterparts to drive shared account strategy, identify risks early, and co-create mitigation plans that protect the relationship and revenue.
Conga aligns commercial operations so companies run as connected, smarter businesses by unifying pricing, quoting, contracting, rebates, and communications. With over 10,000 customers worldwide—including more than 50% of the Fortune 100®—Conga fosters a community where colleagues can innovate and grow, with every voice heard.
Own retention and churn for a book of enterprise and mid-market accounts, using data to spot risk early.
Act as a trusted advisor, translating technical results into business value like indexing, organic traffic, and AI visibility.
Partner with Product, Support, and Account Management to drive proactive retention and share customer feedback.
Prerender helps marketers build dynamic JavaScript websites while keeping them visible to search engines and AI platforms, serving over 100,000 sites. It's part of saas.group, a fully remote portfolio of 25 brands with nearly 380+ colleagues and a small, high-trust culture.
Manage a scaled portfolio of customers using metrics, health signals, and repeatable engagement plays.
Drive onboarding and adoption through digital touchpoints like webinars, office hours, and product education.
Monitor customer health and risk, execute intervention plans, and support renewals and expansions.
Horizon3 is a fast-growing, remote cybersecurity company with the NodeZero autonomous pentesting platform. The team blends former U.S. Special Operations cyber operators and startup engineers, with a culture of ownership.
Manage premium customer support relationships and drive deep product adoption for top-tier customers.
Partner with Field Sales, serve as trusted advisor for web and email security implementations, and manage escalations.
Deliver high-impact training, monitor customer environments, and translate insights into product requirements.
Zscaler accelerates digital transformation with the Zero Trust Exchange platform, a cloud security solution protecting thousands of customers from cyberattacks. The company is AI-native and values ownership, collaboration, and a challenge culture.
Act as the primary liaison between customers and internal teams, focusing on onboarding, adoption, and ongoing value delivery.
Build and nurture strategic customer relationships, drive product adoption, and identify opportunities for expansion.
Proactively monitor customer health, manage escalations, and collaborate with cross-functional teams to ensure satisfaction and retention.
Abnormal protects the humans behind the world's most critical organizations from AI-powered cybercrime. 4,500+ enterprises trust our behavioral AI platform, fostering a culture of innovation and security.
Manage a portfolio of mid-enterprise customers, building trust-based relationships and driving adoption, retention, and expansion.
Partner with Sales to identify upsell opportunities and lead business reviews that demonstrate ROI and measurable outcomes.
Surface customer feedback to influence product improvements and collaborate cross-functionally for a seamless experience.
Doppel builds an AI-native platform to defend against social engineering threats like phishing and impersonation, protecting brands and employees across digital channels. Backed by Andreessen Horowitz and Bessemer Venture Partners, it is a fast-growing Series C startup with a deep cybersecurity team and a culture of respect and trust.
Act as trusted advisor driving customer success from onboarding through expansion.
Build strong relationships with technical and senior stakeholders, translating technology into business outcomes.
Collaborate cross-functionally to expand adoption and monitor customer health using data insights.
The hiring company provides advanced telemetry and observability solutions, helping organizations manage and route data effectively. It operates as a remote-first, inclusive organization with a globally distributed team.
Independently own a diverse book of Mid-Market and Enterprise customers, driving adoption and retention.
Lead renewal strategy and execution, including pricing conversations and multi-year negotiations.
Serve as a trusted advisor, identifying upsell opportunities and mitigating churn through data-driven engagement.
Fluxx is a collaborative grantmaking platform that helps foundations and agencies streamline the grantmaking process to get funding to those who need it. The company has a community of 450+ grantmakers and a people-first, inclusive culture focused on continuous learning.
Serve as the primary post-sales point of contact for MEA customers, driving onboarding, adoption, and measurable outcomes.
Conduct regular business reviews to assess value realization, identify expansion opportunities, and manage renewals.
Act as the voice of the customer internally, collaborate with Sales and Support, and travel up to 30% across the region.
We are the global leader in xOT cybersecurity, combining technology, threat intelligence, and expert services. Our remote-first mission-driven team spans North America, Europe, the Middle East, and APAC and is built on authenticity, transparency, and trust.
Develop and execute strategic account plans that drive measurable value for enterprise customers.
Build trusted relationships with key stakeholders and lead renewal and expansion efforts.
Analyze customer data and collaborate cross-functionally to ensure seamless customer experiences.
RealPage provides software and analytics for real estate management. The company fosters an inclusive environment and offers competitive benefits to its employees.