Source Job

• Serve as a trusted advisor to clients, driving adoption and aligning Dragos solutions with security goals.
• Own post-sales relationships, retention, and health metrics while minimizing churn and increasing expansion.
• Collaborate with sales, account managers, and solution architects to prove value across Dragos offerings.

Dragos is a global leader in OT cybersecurity, combining technology, threat intelligence, and services to protect critical infrastructure. The remote-first team spans the US, Europe, Middle East, and APAC, built on authenticity, transparency, trust.

• Own end-to-end customer success for enterprise security customers, driving onboarding, adoption, renewal, and expansion.
• Lead a global CS organization across US and India, setting strategy, playbooks, and operational rigor to improve GRR and NRR.
• Apply an AI-first mindset to proactively engage customers, accelerate adoption, and uncover growth opportunities.

ArmorCode is a security platform that helps enterprises unify and prioritize risk, using AI agents to drive remediation at machine speed. It is a global scale-up with a collaborative, 5H-values culture serving large enterprises like Visa and PayPal.

• Strategically manage a customer portfolio, driving adoption, retention, renewals, and expansion.
• Lead executive business reviews with VP and C-suite stakeholders and own complex negotiations.
• Leverage AI-assisted workflows, mentor peers, and contribute to team best practices.

1Password provides enterprise password management and Unified Access Management for modern teams and AI. They have surpassed $400M ARR, serve 180,000 businesses, and foster a fast-paced, collaborative, feedback-driven culture.

• Lead and scale the AMER Customer Success organization, managing managers and a team of 15 CSMs.
• Own AMER gross and net revenue retention, driving adoption, expansion, and disciplined at-risk processes.
• Build a customer maturity framework, value-based EBRs, and AI-driven next-best-action systems.

UpGuard builds an AI-driven cyber risk posture management platform that helps organizations stay ahead of evolving attack surfaces. The company is scaling after a $75M Series C and is a Certified Great Place to Work with 99% employee satisfaction.

• Lead, coach, and develop a team of Enterprise Sales Directors across EMEA West to deliver net-new ARR.
• Own the regional sales plan, drive pipeline generation, forecasting, and MEDDPICC-based deal execution.
• Strengthen market presence through customer advocacy, channel partners, and cross-functional collaboration.

Semperis secures enterprise identity systems and powers recovery from cyber-attacks. It is a fast-growing cybersecurity company and multi-year Inc. Best Workplace awardee with a culture of purpose, growth, and balance.

• Lead and scale a commercial customer success organization supporting secure software deployment.
• Own the end-to-end customer journey, from onboarding and implementation to security authorization and renewals.
• Partner with Sales, Engineering, Security, and Finance to drive retention, expansion, and customer outcomes.

The company provides secure software deployment solutions for government and regulated environments. It is a growing technology organization focused on mission-critical customer success and national security.

• Manage a scaled portfolio of customers using metrics, health signals, and repeatable engagement plays.
• Drive onboarding and adoption through digital touchpoints like webinars, office hours, and product education.
• Monitor customer health and risk, execute intervention plans, and support renewals and expansions.

Horizon3 is a fast-growing, remote cybersecurity company with the NodeZero autonomous pentesting platform. The team blends former U.S. Special Operations cyber operators and startup engineers, with a culture of ownership.

• Lead strategic enterprise accounts, building trusted executive relationships and stepping in where needed.
• Hire, coach, and develop a high-performing West Coast Customer Success team.
• Drive operational excellence through forecasting, account-health cadences, and structured risk reviews.

n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. We're a diverse team of over 260, connected by a shared builder spirit and backed by top investors.

• Own the entire post-sale relationship for enterprise accounts, from deployment through expansion, with primary responsibility for renewals.
• Run structured onboarding programs, monthly technical check-ins, and executive QBRs that demonstrate ROI and identify new opportunities.
• Coordinate daily with Customer Success Engineers, Product Management, Pre-Sales, Sales Architects, and Account Managers to ensure seamless customer experience.

Britive is the leader in cloud-native Privileged Access Management (PAM), purpose-built to secure access across dynamic multi-cloud environments. It is a fast-growing, mission-driven startup backed by top-tier VCs, serving security-conscious organizations including Fortune 500 companies.

• Own retention and consumption across the full customer base, driving gross retention and expansion.
• Lead and develop a team of managers and CSMs, building playbooks and capacity models that scale.
• Partner cross-functionally with Sales, Services, and Product to deliver value and shape the customer journey.

Backstory (formerly People.ai) is an AI answers platform for sales teams, trained on billions of sales interactions to deliver trusted answers in existing workflows. The San Francisco-based company is backed by leading investors, recognized by Gartner and Forrester, and listed on the Inc. 5000.

• Develop and execute customer success strategy to drive retention, adoption, and long-term value.
• Lead strategic account planning, executive engagement, and revenue expansion with Sales.
• Scale a high-performing organization, champion AI adoption, and use data to optimize success.

Veeva Systems is a mission-driven pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. We surpassed $3B in revenue as a public benefit corporation balancing customer, employee, society, and investor interests.

• Drive customer health and retention by developing situational awareness and standardized best practices across the lifecycle.
• Implement and manage customer success software like Salesforce and Gainsight to optimize operations.
• Define KPIs and dashboards to proactively manage retention, expansion, and customer risk.

SOCi is the leader in AI-powered marketing solutions for multi-location businesses, automating local marketing with an AI digital workforce. Trusted by nearly 1,000 top brands, SOCi has a fast-paced, collaborative culture with a global remote team.

• Own the full partner journey from sales handoff through implementation, adoption, and renewal.
• Launch and scale Grower Concierge as its own business line, hiring and managing a seasonal team.
• Define metrics, build repeatable playbooks, and serve as an executive partner for enterprise accounts.

FarmRaise helps farmers unlock programs that pay them for good stewardship, with a platform called Passport. We are a nimble, fast-moving team partnering with universities, government agencies, and major agribusinesses across North America.

• Define and execute the regional customer success vision and strategy for the Americas financial services business.
• Lead and develop a high-performing customer success organization while partnering with Sales, Engineering, and Product Management.
• Build trusted relationships with senior customer stakeholders to drive adoption, retention, and growth.

SAS is a leader in data and AI, providing software and services that help customers transform data into intelligence. The company is recognized globally for its inclusive culture, innovative technologies, and world-class employee experience.

• Own the technical customer relationship for strategic Enterprise and Commercial accounts as a trusted advisor.
• Develop and execute tailored Customer Success Plans that align technical adoption with business outcomes.
• Conduct health assessments, recovery readiness reviews, and executive business updates to drive value.

Veeam is a data and AI trust company that helps organizations secure, understand, and make resilient their data and AI, specializing in data resilience and security posture management. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers and fosters a fearless, growing culture.

• Define and lead a comprehensive customer success strategy focused on retention, expansion, and advocacy.
• Build, scale, and mentor a high-performing customer success team, including managers and leaders.
• Partner with Sales, Product, and Marketing to optimize the customer lifecycle and drive revenue growth.

The company is a B2B SaaS provider specializing in HR technology and employee engagement solutions. It fosters a customer-centric, remote-first culture and is scaling its customer success organization for significant growth.

• Develop trusted advisor relationships with executive sponsors and align activities with customer business goals.
• Drive adoption, training, and best practices to maximize customer value and ROI.
• Identify growth opportunities and collaborate with sales to ensure retention and renewals.

Specright provides a purpose-built platform for Specification Management, helping companies digitize and act on supply chain data. It is an energetic, 100% remote company with an entrepreneurial, informal, and fast-paced culture.

• Lead and mentor a team of Customer Success Managers to drive retention and expansion.
• Build scalable processes and optimize the end-to-end customer lifecycle.
• Partner with Sales, Product, and other teams to advocate for customer needs.

Oura is a health technology company that creates smart rings and an app to help users track sleep, activity, and readiness. The company is growing quickly, values employee well-being, and offers a collaborative culture with offices in San Francisco, San Diego, and Los Angeles.

• Lead and coach 4-7 pooled CSMs to deliver measurable value across a large customer portfolio.
• Build repeatable plays and operating standards for coverage, retention, and risk detection at scale.
• Partner with Sales and Renewals to drive adoption, expansion, and excellence using data and automation.

We provide an Intelligent Network Operations platform that automates and simplifies how companies manage, secure, and optimize their networks. With teams globally, we build a workplace culture that values collaboration and integrity as much as innovation, and we are a Great Place to Work.

• Own post-sale customer experience and retention across global accounts.
• Build training and adoption programs that drive product usage.
• Identify expansion opportunities and partner with Sales on upsell motion.

SimpleTrials provides a configurable CTMS and eTMF platform for clinical trial teams worldwide. They are a growth-stage SaaS company with double-digit growth, a committed team, and customers across the US, Europe, and APAC.