Director, Commercial Mission Success
Benefits
Unlimited PTO
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Role Overview:
- Lead and scale a commercial customer success organization.
- Own the customer journey from onboarding to renewal.
Key Accountabilities:
- Manage retention metrics like NRR, CSAT, and time to ATO.
- Partner with Sales, Engineering, Security, and Finance.
Requirements:
- 10+ years leadership in customer success or technical delivery.
- FedRAMP/ATO and federal agency experience preferred.
Benefits:
- Competitive salary, bonuses, and equity.
- 100% employer-paid medical, dental, and vision.
Jobgether
The company provides secure software deployment solutions for government and regulated environments. It is a growing technology organization focused on mission-critical customer success and national security.