Manage a portfolio of up to 20 accounts, guiding customers from pre-sales through deployment to full platform adoption.
Build trusted relationships with technical users and executives, delivering Executive Business Reviews and driving value realization.
Serve as the customer advocate, validating deployment and configuration while collaborating with Engineering, Product, Support, and Sales.
ServiceNow is an AI control tower for business reinvention, whose platform unifies AI, data, and workflows to help the Fortune 500 work smarter. A large enterprise with an AI-native culture, we empower people to focus on meaningful work.
Own the entire post-sale relationship for enterprise accounts, from deployment through expansion, with primary responsibility for renewals.
Run structured onboarding programs, monthly technical check-ins, and executive QBRs that demonstrate ROI and identify new opportunities.
Coordinate daily with Customer Success Engineers, Product Management, Pre-Sales, Sales Architects, and Account Managers to ensure seamless customer experience.
Britive is the leader in cloud-native Privileged Access Management (PAM), purpose-built to secure access across dynamic multi-cloud environments. It is a fast-growing, mission-driven startup backed by top-tier VCs, serving security-conscious organizations including Fortune 500 companies.
Serve as a trusted advisor to clients, driving adoption and aligning Dragos solutions with security goals.
Own post-sales relationships, retention, and health metrics while minimizing churn and increasing expansion.
Collaborate with sales, account managers, and solution architects to prove value across Dragos offerings.
Dragos is a global leader in OT cybersecurity, combining technology, threat intelligence, and services to protect critical infrastructure. The remote-first team spans the US, Europe, Middle East, and APAC, built on authenticity, transparency, trust.
Serve as dedicated Account Manager for a specified Account Executive, assisting in sales lifecycle responsibilities and ensuring customer retention and growth.
Respond to customer inquiries, develop product knowledge, and leverage vendor relationships to bring value to customers.
Manage open opportunities, identify whitespace, and assist in forecast management and strategic reporting.
GuidePoint Security provides trusted cybersecurity expertise, solutions and services to help organizations minimize risk. Since 2011, it has grown to over 1,300 employees and fosters a collaborative, core values-driven culture.
Drive customer success for APAC clients, serving as primary post-sales contact.
Own success plans, business reviews, and churn risk management to maximise value and expansion.
Collaborate with sales, TAMs, and support to align solutions with operational and security goals.
Dragos is a global leader in OT cybersecurity, providing technology, threat intelligence, and expert services to protect critical infrastructure. The company has a remote-first, mission-driven team across North America, Europe, the Middle East, and APAC, built on authenticity, transparency, and trust.
Act as a trusted advisor for strategic accounts, driving customer retention, expansion, and satisfaction.
Lead onboarding for high-value accounts and execute renewal and expansion strategies using the MEDDPICC methodology.
Collaborate with cross-functional teams and mentor other CSMs to deliver impactful customer outcomes.
Tenable is the Exposure Management company, helping over 40,000 organizations reduce cyber risk. Its global team supports 65% of the Fortune 500 and fosters a culture of belonging, respect, and excellence.
Manage a portfolio of BlackCloak's largest enterprise clients, owning retention and adoption results.
Lead complex onboarding, monitor account health, and deliver data-driven business reviews to executives.
Mentor team members, shape processes, and partner with Sales to expand coverage across accounts.
BlackCloak protects corporate executives and high-profile individuals from hackers, privacy leaks, and identity theft. The company is a fast-growing leader in a new product category, serving Fortune 500 clients with a dynamic, fully remote culture.
Own strategic direction for high-value enterprise customers, building trusted relationships and driving measurable value.
Use data-driven insights to evaluate performance and develop strategic recommendations.
Lead resolution of complex challenges and escalations with cross-functional stakeholders.
HackerOne is a global leader in Continuous Threat Exposure Management, uniting agentic AI with the world's largest community of security researchers. With around 1,000 employees, we foster an inclusive, customer-obsessed culture that values transparency, collaboration, and innovation.
Drive revenue growth by selling and closing from existing enterprise client accounts
Manage client relationships through the full sales cycle and deliver consultative solutions
Track customer information, forecasts, and reports while planning marketing activities
Tenable is an exposure management company that helps over 40,000 organizations understand and reduce cyber risk. Its global employees support a significant portion of the Fortune 500 and Global 2000, with a culture focused on belonging, respect, and excellence.
Own end-to-end customer success for enterprise security customers, driving onboarding, adoption, renewal, and expansion.
Lead a global CS organization across US and India, setting strategy, playbooks, and operational rigor to improve GRR and NRR.
Apply an AI-first mindset to proactively engage customers, accelerate adoption, and uncover growth opportunities.
ArmorCode is a security platform that helps enterprises unify and prioritize risk, using AI agents to drive remediation at machine speed. It is a global scale-up with a collaborative, 5H-values culture serving large enterprises like Visa and PayPal.
Onboard and manage UpGuard customers to ensure they effectively use the platform to meet their goals.
Provide resources including success plans, training sessions, and regular check-in calls.
Translate customer requirements from risk management frameworks into tailored solutions on UpGuard.
UpGuard is redefining cyber risk management with its AI-driven CRPM platform, helping organizations manage their attack surface. The company has raised $75M Series C, scales to process 100 billion risk signals daily, and fosters a culture of autonomy and remote work.
Own a portfolio of 20-30 enterprise accounts, driving adoption, retention, and expansion.
Lead onboarding through renewals, including commercial negotiations and success planning.
Collaborate with engineering and product teams to align customer goals and improve experiences.
A fast-growing technology company providing innovative cloud development solutions and an AI-driven environment. The company fosters a collaborative, inclusive culture with an internationally distributed team and startup-like pace.
Develop relationships with multiple C-suite personas (e.g., CFO, CIO, CISO) across all product sales.
Oversee client relationship mapping and orchestrate an account strategy across a broad virtual team.
Be a trusted advisor by understanding customer business and advising on their IT roadmap.
ServiceNow is the AI control tower for business reinvention, bringing together any AI, any data, and any workflow. The company helps 85% of the Fortune 500 work smarter and is building an AI-native culture where technology and talent are unstoppable together.
Own a book of 80–100 accounts end-to-end, driving adoption, renewals, and retention.
Build multi-threaded relationships with executives and decision makers to align on business outcomes.
Spot risk early, lead executive business reviews, and partner with expansion teams to grow accounts.
Help Scout provides customer support software that helps over 10,000 businesses build better customer relationships, now with AI-powered tools to improve customer experience. They are a fully remote team of 120+ people worldwide, with a culture that values ownership, curiosity, and craft.
Participate in client onboarding sessions and shape onboarding materials.
Conduct periodic outreach and guide clients through their security posture.
Serve as the dedicated case manager for identity theft incidents and resolve them end-to-end.
BlackCloak provides a Client Security Operations Center (CSOC) that protects members around the clock. The company operates in the cybersecurity space and values client success, collaboration, and ongoing learning, with a remote-first culture.
Lead customer implementation, onboarding, and adoption for cloud resilience solutions.
Build trusted relationships with enterprise stakeholders to drive retention and expansion.
Collaborate with engineering to resolve technical challenges and turn feedback into improvements.
This company provides cloud resilience and disaster recovery solutions, helping enterprise customers maximize the value of their critical applications. It is an early-stage, small collaborative team focused on innovative cloud technologies.
Build and maintain trusted relationships across an assigned customer portfolio, engaging executive sponsors, program leadership, IT, and end users.
Drive CaseWorks adoption through proactive outreach, customer education, best-practice guidance, and coordinated enablement activities.
Lead retention efforts, identify renewal risks early, partner with Sales on renewals, and uncover expansion opportunities aligned with customer needs.
Next Chapter Technology provides the CaseWorks platform, delivering document management, content services, workflow automation, and document infrastructure solutions for Health & Human Services agencies. The company is a close-knit, ambitious team that values individual contributions, collaboration, and shared vision for growth.
Build, lead, and mentor a team of Customer Success Managers, fostering a collaborative and high-performance culture.
Develop customer engagement and retention strategies to drive adoption, growth, and mitigate churn risk.
Partner with sales, product, and engineering teams to improve customer experience, operational scale, and renewal forecasting.
Chainguard is a trusted source for open source, providing hardened, secure, and production-ready software builds that help organizations build faster, stay compliant, and eliminate risk. Backed by leading investors and trusted by Fortune 500 enterprises and global industry leaders, the company fosters a transparent, customer-obsessed culture focused on intentional action.
Own the end-to-end success strategy for a flagship customer, ensuring their objectives are translated into measurable outcomes.
Lead and develop two Technical Support Engineers, coordinating cross-functional teams to deliver a seamless customer experience.
Use data and insights from Gainsight CS to monitor customer health, drive value realization, and proactively address risks.
Magnet Forensics is a global leader in digital investigative software that helps acquire, analyze, and share evidence from computers, smartphones, tablets, and IoT devices. Serving thousands of customers worldwide, the company is expanding globally and fosters a culture of innovation, learning, and high integrity.
Partner with initial customers to drive product value and build trusted advisor relationships with executive sponsors.
Evolve the customer onboarding strategy and collaborate cross-functionally to translate business needs into solutions.
Drive adoption, engagement, and growth by helping customers achieve transformational goals in partnership with Moveworks.
ServiceNow is the AI control tower for business reinvention, bringing together any AI, data, and workflow to help 85% of the Fortune 500 work smarter. The company fosters an AI-native culture where technology and talent are unstoppable together.