Manager, Customer Success

Role Overview:

• Drive measurable outcomes and strengthen strategic relationships for a flagship customer.
• Serve as the primary point of accountability, ensuring a seamless and confident journey with Magnet's products and services.
• Report to the Director, Customer Success and directly lead a team of two Technical Support Engineers.

What You'll Do:

• Own the development and execution of joint customer success plans aligned with business priorities and adoption goals.
• Use customer health data to identify risks and initiate interventions before issues threaten success.
• Coordinate internal teams including Customer Success, Technical Support, Professional Services, Education, Product Management, and Engineering.

What We're Looking For:

• Post-secondary education in Digital Forensics, Cybersecurity, Computer Science, Engineering, or equivalent experience.
• 6+ years in Customer Success, Strategic Account Management, or related roles, including 2+ years leading technical, customer-facing teams.
• Experience building strategic customer plans and facilitating executive business reviews.

Working Conditions:

• Remote role based in the United Kingdom with a Sunday-to-Thursday work week, 9 am to 5 pm Arabia Standard Time.
• Extended periods of computer-based work, occasional off-hours support, and up to 20% travel for customer engagements or team meetings.
• Magnet offers generous time off, healthcare and retirement benefits, volunteer opportunities, and employee resource groups.