Client Success Manager (CSM)

Key Responsibilities:

• Participate in client onboarding sessions and help shape onboarding and follow-up materials.
• Conduct periodic outreach to maximize platform usage and partner with cross-functional teams on threat alerts.
• Serve as the dedicated case manager for confirmed identity theft incidents, handling end-to-end resolution.

Qualifications:

• Two to three years in client success or an IT help desk role, with executive-level client experience a plus.
• Exceptional verbal and written communication, comfort leading live virtual sessions, and highly developed service instincts.
• Ability to organize, prioritize, and work autonomously in a remote environment under pressure.

What You Can Expect:

• A role with direct impact on client satisfaction and security, with opportunities to deepen cybersecurity knowledge.
• Competitive compensation range of $55,000–$70,000 per year, depending on location and experience.
• A remote-first environment where you manage your own schedule, including occasional on-call shifts.