Client Success Project Manager

The Role:

• You will own a portfolio of client implementations and drive timelines for conversation design and technical integration.
• You will be the first point of contact for new clients, leading kickoff meetings and ensuring successful launch.

What You'll Do:

• Build and maintain detailed project plans, anticipate risks, and escalate issues early with recommended paths forward.
• Host weekly internal and client-facing meetings, enforce accountability, and provide clear status communication.
• Keep project documentation current in Salesforce and SharePoint, and support continuous improvement of templates and processes.

What You Bring:

• 3-5 years of project management, implementation, or client-facing onboarding experience, preferably in SaaS or technology services.
• Strong written and verbal communication skills with comfort leading client stakeholder meetings.
• Proficiency with project management and CRM tools such as Salesforce, SharePoint, Smartsheet, or Asana.

Why Drips:

• A category-defining product with enterprise clients who feel the impact of your work directly.
• A clear growth path toward Senior Project Manager and larger, more complex enterprise implementations.
• Remote-first work with a collaborative, low-ego team.