Enterprise Customer Success Manager
Remote regions
GlobalBenefits
Unlimited PTO
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About the Role:
- Own the full customer lifecycle for enterprise restaurant groups and multi-location operators.
- Serve as primary contact and business consultant, analyzing data and leading executive reviews.
- Drive retention and expansion through proactive account management and upsell negotiations.
What You'll Do:
- Develop account-specific success plans aligned to customer business goals.
- Monitor account health, mitigate churn, and identify growth opportunities.
- Lead kickoff calls, performance reviews, and cross-functional collaboration.
What You Bring:
- 6+ years in Customer Success or Account Management with retention accountability.
- Track record managing high-value accounts and complex stakeholder relationships.
- Strong commercial acumen and data-informed consultative approach.
Owner
Owner is an AI-native system that helps local business owners succeed, starting with restaurants. The company has a team in the low hundreds with top talent from companies like Shopify and DoorDash, and is a remote-first, global organization.