Source Job

• Own the customer proof engine end to end, from story sourcing through legal approval to publication.
• Drive Customer Advisory Boards and post-sale on-site programs that turn customers into advocates.
• Deploy proof into demand and measure behavior change within strategic accounts.

Jasper is a marketing agents platform that helps enterprises orchestrate AI agents to execute marketing work at scale. Founded in 2021, Jasper has team members across the U.S., Australia, and France, and is trusted by hundreds of enterprises including nearly 20% of the Fortune 500.

• Plan and execute customer campaigns for product launches and adoption.
• Own customer advocacy, Innovation Council, webinars, and customer newsletter.
• Partner with Lifecycle Marketing, Product Marketing, and GTM to drive engagement.

Absorb Software is a global AI-driven learning platform provider, helping organizations unlock workforce potential through its Strategic Learning Systems approach. Trusted by over 3,300 organizations and 34 million users, Absorb fosters a caring, collaborative culture focused on innovation and continuous learning.

• Build a customer advocacy and community function from the ground up.
• Turn customer outcomes into stories, references, and relationships.
• Support growth across the business by integrating customer proof points into marketing and sales.

A Series B healthcare AI company leveraging artificial intelligence to improve healthcare outcomes. As a high-growth startup, it emphasizes customer outcomes, innovation, and building relationships with executive-level customers.

• Build a customer advocacy engine from the ground up, including advisory boards and reference programs.
• Establish a predictable cadence for case studies, testimonials, and video content.
• Drive go-to-market growth by bringing customer proof points into sales and marketing.

They are a healthcare AI company focused on turning customer outcomes into growth. The culture is high-growth and startup-oriented, with an emphasis on customer advocacy and regulated industry experience.

• Build a customer advocacy and community function from the ground up, including a Customer Advisory Board.
• Create a customer reference program and produce case studies, testimonials, and video content.
• Integrate customer proof points into sales and marketing efforts and track program impact.

This healthcare AI company leverages artificial intelligence to improve patient outcomes. It is a high-growth company with a focus on customer success and innovation.

• Drive customer health and retention by developing situational awareness and standardized best practices across the lifecycle.
• Implement and manage customer success software like Salesforce and Gainsight to optimize operations.
• Define KPIs and dashboards to proactively manage retention, expansion, and customer risk.

SOCi is the leader in AI-powered marketing solutions for multi-location businesses, automating local marketing with an AI digital workforce. Trusted by nearly 1,000 top brands, SOCi has a fast-paced, collaborative culture with a global remote team.

• Lead, coach, and develop a team of Customer Success Managers supporting scaled customers.
• Own the digital Customer Success strategy, including 1:many programs like office hours, town halls, and email campaigns.
• Drive retention, renewals, and growth for the scaled portfolio while using data to improve engagement.

Radicle Health is a collection of human services software products designed to foster collaboration and innovation, helping organizations better serve their communities. The company fosters a culture of meaningful work, genuine care, and professional growth, where employees are free to show up as their full selves.

• Own a book of 80–100 accounts end-to-end, driving adoption, renewals, and retention.
• Build multi-threaded relationships with executives and decision makers to align on business outcomes.
• Spot risk early, lead executive business reviews, and partner with expansion teams to grow accounts.

Help Scout provides customer support software that helps over 10,000 businesses build better customer relationships, now with AI-powered tools to improve customer experience. They are a fully remote team of 120+ people worldwide, with a culture that values ownership, curiosity, and craft.

• Design and operate scaled digital customer engagement programs driving adoption, health, and gross revenue retention.
• Own the digital customer journey from onboarding through renewal with scalable plays and campaigns.
• Partner with CSMs, Product, and Marketing to translate customer signals into action.

ServiceNow provides an AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter. They foster an AI-native culture where technology and talent are unstoppable together.

• Develop and execute strategic success plans aligned with customer business objectives to drive retention and growth.
• Build and nurture relationships with C-level executives, IT, and operational leaders to drive adoption and advocacy.
• Leverage customer data to identify expansion opportunities and collaborate with Sales on upsells and cross-sells.

Connecteam is the leading platform for managing deskless teams, bringing daily operations and team communication into one intuitive app. Trusted by over 80,000 businesses and backed by $220M+ from Insight Partners, Stripes, and Tiger Global, Connecteam is rapidly expanding with a supportive, caring culture.

• Drive measurable value realization within the first 90 days post-sale and own renewal and expansion strategy for your portfolio.
• Develop multi-threaded relationships across decision-makers and create structured success plans tied to customer KPIs.
• Proactively identify churn indicators through behavioral data and develop structured save plans with clear ROI articulation.

Karbon is the global leader in AI-powered practice management software for accounting firms, providing an award-winning cloud platform that helps tens of thousands of accounting professionals work more efficiently. They are well-funded, ranked #1 on G2, growing rapidly, and have a people-first culture recognized with Great Place To Work® certification and on Fortune magazine's Best Small Workplaces™ List.

• Own the APJ customer story, reference, and proof library to support pipeline and revenue goals.
• Build and nurture trusted relationships with customer advocates, turning their successes into compelling narratives.
• Partner with sales, marketing, and global teams to align advocacy initiatives with regional and global priorities.

GitLab is the intelligent orchestration platform for DevSecOps, helping organizations increase developer productivity and accelerate digital transformation. With more than 50 million registered users and over half of the Fortune 100 as customers, GitLab fosters a high-performance culture driven by values and AI adoption.

• Develop the strategy for and optimize self-service customer lifecycle programs to drive onboarding, product adoption, and retention.
• Build in-app customer lifecycle strategies with cross-functional partners, launching communications to grow product adoption.
• Analyze program performance and customer engagement, making data-driven adjustments to optimize outcomes.

Sprout Social is a global leader in social media management and analytics software, providing an intuitive platform for publishing, engagement, customer care, and AI-powered business intelligence. Founded in 2010 and headquartered in Chicago, the company has a hybrid team of 1,400 people across the globe with offices in Seattle, Dublin, and Poland, fostering a culture of openness, empowerment, and fun.

• Spearhead a customer-centric approach to help Americas customers achieve measurable outcomes with SugarCRM.
• Foster deep customer relationships and drive customer value through adoption and expansion motions.
• Strategize and implement initiatives for enhancing customer retention and precision selling adoption.

SugarAI is redefining CRM for the age of AI by turning fragmented customer and revenue signals into clear, prioritized action. Their global team is united by a shared commitment to impact, ownership, and continuous growth.

• Define and lead a comprehensive customer success strategy focused on retention, expansion, and advocacy.
• Build, scale, and mentor a high-performing customer success team, including managers and leaders.
• Partner with Sales, Product, and Marketing to optimize the customer lifecycle and drive revenue growth.

The company is a B2B SaaS provider specializing in HR technology and employee engagement solutions. It fosters a customer-centric, remote-first culture and is scaling its customer success organization for significant growth.

• Develop and execute strategic account plans that drive measurable value for enterprise customers.
• Build trusted relationships with key stakeholders and lead renewal and expansion efforts.
• Analyze customer data and collaborate cross-functionally to ensure seamless customer experiences.

RealPage provides software and analytics for real estate management. The company fosters an inclusive environment and offers competitive benefits to its employees.

• Own post-sale customer experience and retention across global accounts.
• Build training and adoption programs that drive product usage.
• Identify expansion opportunities and partner with Sales on upsell motion.

SimpleTrials provides a configurable CTMS and eTMF platform for clinical trial teams worldwide. They are a growth-stage SaaS company with double-digit growth, a committed team, and customers across the US, Europe, and APAC.

• Build and project manage lifecycle programs across onboarding, adoption, optimization, renewal, advocacy, and re-engagement.
• Map customer journeys and translate them into campaigns, workflows, and customer experiences.
• Create marketing content such as emails, landing pages, webinars, and advertisements, and analyze results with tools like Tableau and PowerBI.

Veeam is the Data and AI Trust Company, helping organizations ensure their data and AI are fully understood, secured, and resilient. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers and fosters a culture of growth, learning, and making a real impact.

• Build deep expertise in a defined set of products and how they deliver value to customers.
• Drive feature-level adoption and utilization by identifying and closing usage gaps.
• Partner with Strategic CSMs and cross-functional teams to execute account goals and standardize playbooks.

CCC Intelligent Solutions is a cloud platform for the insurance economy, creating experiences for insurers, repairers, and automakers. It empowers 35,000+ businesses with AI-driven technology and values integrity, customer focus, innovation, and inclusion.

• Drive post-sale success for a portfolio of advertising customers, ensuring clear goals, risk management, and renewal readiness.
• Advise on audience strategy, campaign optimization, and performance measurement to deliver measurable business outcomes.
• Collaborate cross-functionally with internal teams to drive adoption, identify expansion opportunities, and evolve customer success playbooks.

6sense provides an industry-leading technology platform that helps companies multiply growth, retention, and efficiency. With a culture centered on values like teamwork and curiosity, the company employs passionate individuals dedicated to customer success.