Own the customer proof engine end to end, from story sourcing through legal approval to publication.
Drive Customer Advisory Boards and post-sale on-site programs that turn customers into advocates.
Deploy proof into demand and measure behavior change within strategic accounts.
Jasper is a marketing agents platform that helps enterprises orchestrate AI agents to execute marketing work at scale. Founded in 2021, Jasper has team members across the U.S., Australia, and France, and is trusted by hundreds of enterprises including nearly 20% of the Fortune 500.
Build a customer advocacy and community function from the ground up.
Turn customer outcomes into stories, references, and relationships.
Support growth across the business by integrating customer proof points into marketing and sales.
A Series B healthcare AI company leveraging artificial intelligence to improve healthcare outcomes. As a high-growth startup, it emphasizes customer outcomes, innovation, and building relationships with executive-level customers.
Manage a book of global, complex customers to drive adoption and growth.
Perform adoption analysis and lead joint planning to increase product value.
Drive customer advocacy by aligning cross-functional teams to resolve issues.
Conga unifies commercial operations by aligning pricing, quoting, contracting, rebates, and communications so companies run as connected, smarter businesses. With more than 10,000 customers worldwide and a collaborative, celebratory culture, Conga empowers colleagues to thrive.
Manage a book of global, complex customers to drive adoption and value realization through detailed analysis and joint planning.
Facilitate cross-functional collaboration to resolve technical issues and drive customer advocacy.
Act as a consultant and coach, continuously asking questions to deeply understand customer needs and ensure successful renewals.
Conga unifies commercial operations so companies run as connected, smarter businesses by aligning pricing, quoting, contracting, rebates, and communications. With over 10,000 customers worldwide, including more than 50% of the Fortune 100, Conga fosters a collaborative and celebratory culture where every voice is heard.
Lead, mentor, and scale a global team of Customer Success Engineers to drive customer outcomes.
Partner with sales, product, and support teams to ensure customer adoption and satisfaction.
Use data and customer feedback to improve processes and contribute to strategic initiatives.
GitLab is the intelligent orchestration platform for DevSecOps, helping organizations ship better, more secure software faster. With over 50 million users and a high-performance, values-driven culture, GitLab embraces AI and continuous learning to drive success.
Lead a distributed Asia Pacific team of Customer Success Architects and Managers to drive customer adoption, account health, and measurable outcomes.
Coach and develop team members through regular feedback, career growth conversations, and process improvements to deliver the Success package entitlements.
Partner with Sales, Product, Engineering, and other stakeholders to strengthen customer relationships, support escalations, and align team goals with company direction.
GitLab is an intelligent orchestration platform for DevSecOps that helps organizations increase developer productivity, improve operational efficiency, and accelerate digital transformation. Trusted by more than 50 million registered users and over half the Fortune 100, GitLab fosters a high-performance, AI-driven culture where every voice is valued.
Be the voice of the customer, turning insights into actions that improve outcomes and experience.
Drive product adoption and value realization through success planning and executive business reviews.
Partner with Sales to identify upsell and cross-sell opportunities while managing retention.
Unit4 empowers people in service organizations with innovative Enterprise and Business software solutions. They are a people-first community with a high-performance team that values trust, accountability, and authenticity.
Own customer onboarding, adoption, and success by creating success plans and guiding implementation.
Proactively identify churn risk, build mitigation strategies, and coordinate account teams to drive outcomes.
Act as a trusted advisor and champion builder, uncover expansion opportunities, and own renewals.
LaunchDarkly provides a feature management platform that lets developers release and control software features safely and efficiently. The company values teamwork, transparency, and customer obsession, fostering an open and collaborative culture.
Partner with customers to turn desired business outcomes into actionable objectives and success plans.
Act as a trusted GitLab liaison, guiding adoption, retention, and escalation resolution.
Own a book of assigned customers to drive satisfaction, growth, and long-term success.
GitLab is an intelligent orchestration platform for DevSecOps that helps organizations increase developer productivity, improve operational efficiency, and accelerate digital transformation. With more than 50 million users and trust from over 50% of the Fortune 100, our high-performance culture is values-driven and embraces AI as a core productivity multiplier.
Lead and develop a team of Developer Advocates, setting expectations, coaching performance, and fostering an inclusive culture.
Own strategy, goals, and roadmap for Community Advocacy, including Ambassador, Champion, and User Group programs.
Build systems for customer engineers to contribute technical content, speak at conferences, and share authentic stories.
Datadog is a leading observability and security platform for the AI era, providing unified visibility across the technology stack to manage complexity at scale. It is a global, publicly traded company with thousands of employees and an inclusive culture focused on professional development, community, and innovation.
Manage a portfolio of 40-60 mid-market customers as their strategic partner across the full customer lifecycle.
Lead onboarding, drive adoption, and partner with Account Management on retention and expansion.
Act as a trusted advisor, own escalations, and advocate for customers internally.
Customer.io is a platform that helps companies send automated emails, push notifications, in-app messages, and SMS using real-time behavioral data. It serves over 9,000 companies from startups to global brands and values empathy, transparency, and responsibility.
Manage customer health and retention, developing strategies to save at-risk accounts and ensure satisfaction.
Lead customer expansion and margin opportunities by coordinating internal teams for smooth, on-time transitions.
Perform retention risk and off-boarding activities while acting as a bridge between customers and operations.
RoadRunner accelerates the road to Zero Waste by using technology and data to modernize waste and recycling operations. Since 2014, we've helped thousands of locations save 10-20% on waste bills, and our people-first culture is recognized by awards and positive employee reviews.
Own a portfolio of 20-30 enterprise accounts, driving adoption, retention, and expansion.
Lead onboarding through renewals, including commercial negotiations and success planning.
Collaborate with engineering and product teams to align customer goals and improve experiences.
A fast-growing technology company providing innovative cloud development solutions and an AI-driven environment. The company fosters a collaborative, inclusive culture with an internationally distributed team and startup-like pace.
Own the Customer Zero program end-to-end, setting roadmap and outcomes for running Celigo on Celigo.
Drive internal adoption of Celigo's AI-powered platform and feed product insights back into the roadmap.
Be the external face of Celigo's internal use, enabling Sales and Marketing with reference stories.
Celigo is a modern Integration and Automation Platform (iPaaS) that empowers companies to integrate, automate, and optimize processes with AI-driven technology. It is a high-growth, inclusive, remote-first company known for its collaborative culture and recognition as a Gartner Customers' Choice.
Lead AI Product Specialist for APAC: part domain expert, part pre-sales, part trusted advisor, and hands-on builder.
Own customer outcomes by defining what accuracy looks like, overseeing evals, and holding the line before anything ships.
Build the first version of the regional role: set direction, prove it in the field, and be the senior face of Nexus Black in APAC.
Nexus Black is an AI-first business within IFS that builds AI products like Resolve, Flow, Comply, and Reason to solve hard problems for enterprise customers in industries like field service, manufacturing, and energy. We combine 40 years of IFS industrial depth with the pace of a start-up, and we're building a small, flat team of high-ownership people who get results in weeks, not months.
Own APAC chat sales performance, including conversion rates, average order value, and revenue per chat.
Launch and scale East Asian markets with automated workflows, AI-driven insights, and scalable sales playbooks.
Lead, coach, and develop a diverse remote sales team while shaping regional growth strategy.
They offer eSIM connectivity solutions and travel technology for global customers. The team is multicultural, fully distributed, and focused on APAC growth.
Own a book of 80–100 accounts end-to-end, driving adoption, renewals, and retention.
Build multi-threaded relationships with executives and decision makers to align on business outcomes.
Spot risk early, lead executive business reviews, and partner with expansion teams to grow accounts.
Help Scout provides customer support software that helps over 10,000 businesses build better customer relationships, now with AI-powered tools to improve customer experience. They are a fully remote team of 120+ people worldwide, with a culture that values ownership, curiosity, and craft.
Build and maintain strong, long-lasting client relationships.
Ensure timely and successful delivery of solutions according to client needs and objectives.
Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
INFUSE is a demand generation company providing solutions to B2B organizations. With a global team across more than 60 countries, the company has been recognized on the Inc. 5000 list and received over 60 industry awards, including Inc. Best Workplaces.
Provide on-demand technical consultancy and solution guidance via Zoom and written channels to help customers implement GitLab solutions for DevSecOps workflows.
Drive product adoption and measurable customer value across APJ accounts to support renewals and expansion, partnering with Account Executives and Renewals Managers.
Plan and lead customer workshops, demos, and enablement sessions, while mentoring team members and contributing to scalable enablement through documentation and technical content.
GitLab is an intelligent orchestration platform for DevSecOps, helping organizations increase developer productivity and improve operational efficiency. With more than 50 million registered users and trust from over 50% of the Fortune 100, GitLab fosters a high-performance, remote culture that embraces AI and continuous knowledge exchange.
Build and manage strategic relationships with enterprise and strategic clients across the EMEA region.
Own commercial outcomes including renewals, expansions, retention, and customer growth within your portfolio.
Act as a strong internal voice for customers to influence product priorities and improve customer experience.
This is an AI-first company providing innovative products that shape how businesses interact with technology. It operates as a fast-paced, high-autonomy environment with a global team and minimal bureaucracy.