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Key Responsibilities:
- Own the strategy, roadmap, and calendar for CS digital programs across the customer lifecycle.
- Build the business case for each program and prioritize the roadmap with CS Leadership.
- Act as project lead for cross-functional digital initiatives and scale what works.
What You'll Bring:
- 4–6+ years in Customer Success Operations or lifecycle programs with 3–5 years of Gainsight building.
- Proven experience with Journey Orchestrator, email campaigns, and Salesforce/Snowflake integrations.
- Ability to work independently, move fast, and deliver measurable outcomes without oversight.
Success in the First 45 Days:
- Review current Gainsight programs and prioritize the backlog with CS Ops and Leadership.
- Launch updated and new digital journeys while establishing performance and gap reporting.
- Have prioritized engagement programs in market with measurable movement in reach.
6sense
6sense is an industry-leading technology company that helps organizations multiply growth, retention, and efficiency through AI-powered insights. Its culture emphasizes passion, purpose, and belonging, with employees encouraged to take risks, own outcomes, and create value for customers.