Founding Account Manager for the EU, building the account management function from scratch with no playbook.
Own expansion revenue and retention for self-service customers and high-potential key accounts across Europe.
Run engagement experiments, rescue at-risk accounts, and analyze cancellations to drive growth and retention.
respond.io is an AI-powered business messaging platform that helps companies manage customer conversations across chat, calls and email in one place. Trusted by businesses in over 127 countries, the company operates as a globally distributed team with a diverse and inclusive culture.
Own the post-sale engine of the business, accountable for client experience across Activation, Measurement, and Audiences.
Establish the operating system, metrics, and AI-driven processes to scale client operations and account management.
Lead and integrate two departments into one client-facing team, driving retention, renewal, and expansion.
InMarket is the leader in 360-degree consumer intelligence and real-time activation for top brands, offering data-driven marketing and attribution platforms. The company serves thousands of brands and emphasizes diversity, equity, and inclusion in its culture.
Lead and grow the onboarding team, coaching Team Leads and building a culture of ownership and accuracy.
Own the onboarding pipeline from agreement to live plan, keeping timelines, quality, and SLAs on track.
Partner with Product and cross-functional teams to build training, improve tools, and drive KPIs.
We help small and growing businesses make retirement benefits easier, simplifying 401(k)s with straightforward solutions and great service. For more than 25 years, we've built a culture of service and a mission to help more people build a secure financial future.
Drive daily outbound outreach via cold calls, personalized emails, and LinkedIn to engage US and Canadian decision-makers.
Qualify leads, lead discovery and sales meetings, and confidently handle objections to close new Remote Talent clients.
Support existing clients with onboarding, regular check-ins, and early identification of new needs, ensuring a smooth experience.
Veta Virtual is a human-centred operations partner for small and midsize firms in the US and Canada, placing fully managed professionals from Latin America and Europe into client teams. It is a small, people-first remote company where team members have direct access to leadership and real ownership over their work.
Own strategic client relationships, acting as the senior day-to-day contact across senior, regional, and market stakeholders.
Lead client status meetings, account reviews, governance forums, and Executive Business Reviews while coordinating internal teams to ensure delivery.
Identify and drive renewals, upsells, and expansion opportunities across markets, brands, teams, and capabilities.
Massive Rocket is a rapidly scaling Braze and Snowflake agency that transforms how digital marketing, product, and engineering teams connect using cutting-edge web, mobile, cloud, data, and AI technologies. The company is fast-growing with a culture of ownership, collaboration, and growth, targeting $100M in revenue.
Assess client needs and teach options in virtual consultations.
Handle admin tasks like notes, appointments, and CRM hygiene.
Stay in the relationship after the first meeting and build on it.
We are a consulting company that helps clients through virtual onboarding and relationship management. Our remote team values drive, trainability, and dependability, offering full training and performance-based advancement.
Build and maintain strong, trusted relationships with assigned clients as a strategic advisor and primary point of contact.
Drive product adoption, identify upsell opportunities, and partner with clients to establish KPIs and success measures.
Monitor client health, provide training and support, and collaborate cross-functionally to ensure a seamless customer experience.
Symplicity provides employability and student success solutions for higher education institutions, helping support students from career development to alumni engagement. Their technology is used by over 30 million students worldwide, and they foster an inclusive, diverse, and collaborative workplace.
Lead strategic enterprise accounts, building trusted executive relationships and stepping in where needed.
Hire, coach, and develop a high-performing West Coast Customer Success team.
Drive operational excellence through forecasting, account-health cadences, and structured risk reviews.
n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. We're a diverse team of over 260, connected by a shared builder spirit and backed by top investors.
Own a portfolio of credit union and community bank clients as the primary point of contact.
Drive product adoption, lead executive business reviews, and manage renewals and upsell opportunities.
Proactively identify at-risk accounts and develop mitigation plans to ensure high retention.
Bankjoy is a Y Combinator and Bessemer-backed FinTech startup providing modern digital banking products for community banks and credit unions. They are a remote-first, collaborative team scaling across the US and Canada.
Make a high volume of cold calls daily across multiple client projects using a power dialer.
Reach decision-makers in the US and Europe and turn conversations into booked appointments.
Adapt pitches to each client and industry while handling objections live and tracking call metrics.
Belkins is a top B2B appointment-setting agency that helps companies schedule meetings with decision-makers using customized omnichannel strategies. With over 1,000 clients and a global portfolio, they have set more than 200,000 appointments and deliver a 10x ROI, fostering a culture of growth and dedication.
Serve as the primary relationship owner for Curated clients across legal, AI, medtech, CRO, and other non-pharma industries, guiding programs from intake to delivery.
Partner with internal operations and Impiricus client services teams to coordinate physician recruitment, scheduling, and execution while managing multiple concurrent engagements.
Help build the client services function from the ground up, creating playbooks, templates, and processes as the business scales.
Impiricus is the Agentic Commercialization Platform for Healthcare, helping life sciences teams understand physician intent and enable real-time action. Founded by a practicing physician and a senior pharma executive, it is trusted by more than one million opted-in HCPs.
Own business development end to end, from sourcing and pitching to closing and the initial onboarding of each engagement.
Serve as the CEO's thought partner and number-two operator, building systems and processes for a repeatable pipeline.
Manage senior client relationships and act as connective tissue between clients and delivery teams during kickoff.
NewWorld Inc. is a strategy and communications firm that builds and delivers command centers and client shows. The company operates with a fast-moving, collaborative culture where business development and delivery are tightly connected.
Own customer onboarding, adoption, and success by creating success plans and guiding implementation.
Proactively identify churn risk, build mitigation strategies, and coordinate account teams to drive outcomes.
Act as a trusted advisor and champion builder, uncover expansion opportunities, and own renewals.
LaunchDarkly provides a feature management platform that lets developers release and control software features safely and efficiently. The company values teamwork, transparency, and customer obsession, fostering an open and collaborative culture.
Cadana provides global payroll, payments, and fintech infrastructure through a consultative selling approach. It is a remote-first startup with a cross-functional team focused on building trust with clients.
Manage inbound leads and answer calls to provide a welcoming first experience for prospective clients.
Schedule paid consultations, coordinate calendars, and maintain accurate CRM records.
Collaborate with the legal team and provide consistent follow-up to support lead conversion.
Job Duck connects ambitious individuals with remote job opportunities at US-based companies. It is a lifestyle company with a Great Place to Work Certification since 2022, fostering a culturally diverse and supportive culture.
Lead onboarding activities for new customers, including training and adoption monitoring.
Drive product adoption and expansion through proactive efforts and churn prevention.
Act as the main point of contact for LATAM customers, ensuring best practices and maximum value.
Insightful is a market-leading platform for workforce analytics, processing big data into actionable insights. We empower enterprise customers to improve employee productivity, business processes, and staff well-being.
Own the first 45 days of every new customer, delivering a repeatable launch process from signature to adoption.
Configure accounts, run kickoff and hands-on training, and drive crews to first completed workflow.
Chase blockers with CS and Product, then hand off to the CSM with every exit criterion closed.
Bobyard uses computer vision and NLP to automate construction takeoffs and estimates, so contractors bid faster and win more. The company has raised a $35M Series A led by 8VC and is growing fast.
Own strategic customer relationships after the sale, build onboarding playbooks and account health scoring, and lead a small customer success team.
Identify renewal risks at least 120 days in advance, partner with Sales on renewals and expansions, and run quarterly business reviews.
Manage escalations, coordinate cross-functional resolutions, and bring customer and vendor insights to Product and Engineering.
Our client is a SaaS company that powers branded vendor marketplaces for banks, venture capital firms, private equity firms, and business communities. They are a high-growth vendor management startup with a small, collaborative team offering direct leadership access and room to grow.
Own the full onboarding journey for net-new customers, from setup to live handoff with Customer Success.
Manage multiple concurrent onboardings in a high-volume environment with 1:1 and group training.
Drive customers to adoption and self-sufficiency, collaborating cross-functionally to improve the onboarding playbook.
Roofr provides a CRM platform for roofing businesses, integrating sales tools, payments, and material ordering. They are a successful startup with a strong culture and financials, offering growth opportunities.
Own a territory and book of prospect accounts, focusing exclusively on acquiring new customers and generating new logos.
Execute an inbound/outbound sales playbook, managing the full sales cycle from initial contact to close.
Collaborate with cross-functional teams, master MEDPICC, and contribute to continuous improvement.
GitLab is an intelligent orchestration platform for DevSecOps that helps organizations ship better, more secure software faster. Trusted by over 50 million users and 50% of the Fortune 100, it has a high-performance, values-driven remote culture.