NPI Director- Operations Readiness

ServiceNow

Remote regions

North America

Salary range

$165,600–$289,800/yr

Benefits

Unlimited PTO

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Role Overview:

  • Accountable for operations readiness across workflows and strategic product launches.
  • Ensure transactability for innovation by working with Product, Legal, Compliance, Revenue, and Sales Ops.

Key Responsibilities:

  • Lead NPI & GTM readiness, optimizing processes for new business models.
  • Manage KPIs and drive cross-functional action plans for continuous improvement.
  • Develop and execute detailed project plans from inception to completion.

Qualifications:

  • Experienced leader with strong program/project management and people leadership.
  • Proven experience in launching SaaS offers and understanding lead-to-cash processes.
  • Highly analytical and process-oriented with excellent communication skills.

ServiceNow

ServiceNow is the AI platform for business reinvention, helping 85% of the Fortune 500 work smarter. They foster an AI-native culture where technology and talent are unstoppable together.

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