Customer Launch Lead

Key Responsibilities:

• Hold the portfolio view of every launch in flight across the team, tracking progress against the 30-day target.
• Act as the escalation point for launches at risk, stepping in to unblock or reassign as needed.
• Own the handover from Sales at contract signature for the most complex accounts.

Team Leadership:

• Line-manage Customer Launch Managers, setting clear objectives tied to time-to-launch and sign-up targets.
• Run regular 1:1s, coaching conversations, and performance reviews.
• Build a team culture of pace and ownership.

Cross-functional Collaboration:

• Represent the Launch team with Sales, Marketing, Product, and Engineering leadership.
• Partner with Product and Engineering on set-up friction and with Marketing on sign-up campaign materials.
• Report to the Head of Account Management on launch pipeline, performance, and risk.