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Role Overview:
- Act as a vital bridge between Monzo and external partners to ensure they feel like a true extension of the team.
- Manage day-to-day service delivery, quality, customer satisfaction, and risk management with site leaders in South Africa.
Key Responsibilities:
- Translate strategic business goals into actionable steps for partner management.
- Oversee change execution, domain forecasting, and embed partner leaders into performance reviews.
What We're Looking For:
- Proven track record of managing global offshore partners with a focus on customer experience.
- Deeply analytical mindset with ability to translate metrics into business cases.
Monzo
Monzo is a digital bank on a mission to make money work for everyone, offering personal and business bank accounts, savings, investments, and pension services. With a focus on customer-centric innovation, they have grown significantly in the UK and maintain an award-winning customer service team.