Partner with external teams to ensure partner risk standards are consistently applied across global operations and controls.
Conduct risk assessments, maintain accurate records, and oversee control reviews to guarantee effectiveness.
Drive remediation of issues and incidents, challenging progress and ensuring closure evidence meets standards.
Monzo is a digital bank on a mission to make money work for everyone, offering personal and business bank accounts, savings, investments, and credit cards with a focus on financial education and award-winning customer service. With a long history of innovation, the company operates across the UK and is expanding globally, supported by a diverse and inclusive team.
Own your partner relationships as the main ongoing relationship owner.
Lead partner governance, planning monthly reviews and QBRs.
Manage contracts, commercial activity, and financial oversight.
Monzo is a digital bank on a mission to make money work for everyone. They have grown significantly and foster an inclusive culture with a diverse, global team.
Investigate root causes of operational issues, analyzing data and conducting qualitative research to drive measurable improvements.
Deliver projects from planning through execution, coordinating cross-functional teams and external partners.
Synthesize insights into actionable recommendations, authoring business cases and stakeholder briefing materials.
Monzo is on a mission to make money work for everyone, offering personal and business bank accounts, savings, investments, and more. With a long history of creating magical moments through hot coral cards and award-winning customer service, they are a growing fintech company focused on solving problems and changing lives.
Design and deliver complex programmes across multiple teams and external partners.
Translate strategic objectives into actionable roadmaps and lead cross-functional coordination.
Drive programme delivery from kickoff to BAU handover, ensuring governance and risk management.
Monzo is a digital bank offering personal and business accounts, savings, investments, and pensions. With a mission to make money work for everyone, they have a large team and a culture of innovation and inclusion.
Manage strategic partnerships for Monzo's VAIB team supporting vulnerable customers.
Use data and customer feedback to evaluate and improve partnership impact.
Translate specialist insight into product, service, and journey improvements.
Monzo is a UK digital bank on a mission to make money work for everyone, offering personal and business accounts, savings, investments, and pensions. It is a fast-growing fintech known for award-winning customer service and a culture focused on diversity, inclusion, and accessibility.
Defines partner estate strategy and ensures alignment with Monzo's business goals.
Leads portfolio governance, prioritization, and resource allocation for maximum impact.
Drives cross-functional collaboration to optimize processes and deliver strategic outcomes.
Monzo is on a mission to make money work for everyone, offering banking, savings, and investments. We have grown from a prepaid card to a full-service bank, with a culture focused on problem-solving and customer-centric innovation.
Own vendor performance, including customer experience, service levels, compliance, and QA outcomes.
Lead executive-level vendor governance and define operational strategies across the vendor network.
Use data to drive decisions, lead cross-functional initiatives, and champion continuous improvement.
Affirm is a financial technology company offering transparent pay-over-time solutions at the point of sale with no hidden fees. We are a remote-first company focused on operational excellence, care, and flexibility, with benefits like fully subsidized health coverage and monthly stipends.
Connect Product and Operations teams to align priorities.
Champion the Change team's impact through data and reporting.
Monzo is a digital bank on a mission to make money work for everyone, offering a range of banking products and services. They have a customer-focused culture and prioritize diversity and inclusion.
Own day-to-day BPO partner performance, tracking results against goals and leading improvement initiatives.
Serve as the main point of contact between BPO partners and internal teams, keeping priorities and expectations aligned.
Use data to spot trends, find root causes, and turn insights into clear action plans.
Headway is building a new mental healthcare system by automating insurance and administrative work for providers. As a Series D company with $325M+ funding and over 90,000 providers, we're scaling a mission-driven team focused on accessible, affordable care.
Lead cross-functional initiatives to improve the end-to-end experience of experts across onboarding, support, payments, and project matching.
Coordinate with Engineering, Operations, Product, and Talent Success teams to resolve issues, remove blockers, and keep projects on schedule.
Use AI tools and operational data to identify friction points, automate workflows, and drive continuous improvement in a fast-paced startup environment.
The company operates a digital platform that connects experts with project opportunities. It is a fast-paced startup environment emphasizing cross-functional collaboration and AI-powered operational efficiency.