Act as a vital bridge between Monzo and external partners to ensure they feel like a true extension of the team.
Manage day-to-day service delivery, quality, customer satisfaction, and risk management with site leaders in South Africa.
Translate strategic business goals into actionable steps for partner management, and oversee change execution and domain forecasting.
Monzo is a digital bank on a mission to make money work for everyone, offering personal and business bank accounts, savings, investments, and pension services. With a focus on customer-centric innovation, they have grown significantly in the UK and maintain an award-winning customer service team.
Manage strategic partnerships for Monzo's VAIB team supporting vulnerable customers.
Use data and customer feedback to evaluate and improve partnership impact.
Translate specialist insight into product, service, and journey improvements.
Monzo is a UK digital bank on a mission to make money work for everyone, offering personal and business accounts, savings, investments, and pensions. It is a fast-growing fintech known for award-winning customer service and a culture focused on diversity, inclusion, and accessibility.
Own your partner relationships as the main ongoing relationship owner.
Lead partner governance, planning monthly reviews and QBRs.
Manage contracts, commercial activity, and financial oversight.
Monzo is a digital bank on a mission to make money work for everyone. They have grown significantly and foster an inclusive culture with a diverse, global team.
Design and deliver complex programmes across multiple teams and external partners.
Translate strategic objectives into actionable roadmaps and lead cross-functional coordination.
Drive programme delivery from kickoff to BAU handover, ensuring governance and risk management.
Monzo is a digital bank offering personal and business accounts, savings, investments, and pensions. With a mission to make money work for everyone, they have a large team and a culture of innovation and inclusion.
Investigate root causes of operational issues, analyzing data and conducting qualitative research to drive measurable improvements.
Deliver projects from planning through execution, coordinating cross-functional teams and external partners.
Synthesize insights into actionable recommendations, authoring business cases and stakeholder briefing materials.
Monzo is on a mission to make money work for everyone, offering personal and business bank accounts, savings, investments, and more. With a long history of creating magical moments through hot coral cards and award-winning customer service, they are a growing fintech company focused on solving problems and changing lives.
Defines partner estate strategy and ensures alignment with Monzo's business goals.
Leads portfolio governance, prioritization, and resource allocation for maximum impact.
Drives cross-functional collaboration to optimize processes and deliver strategic outcomes.
Monzo is on a mission to make money work for everyone, offering banking, savings, and investments. We have grown from a prepaid card to a full-service bank, with a culture focused on problem-solving and customer-centric innovation.
Lead the Fraud & Disputes Risk team, developing strategies across authorised, unauthorised, first-party fraud, and disputes specialisms.
Build strong relationships with Product, Engineering, Data, and Operations to design effective fraud controls, investigation processes, and reporting.
Champion a positive team culture, mentor team members, and ensure key fraud initiatives stay on track.
Monzo is a digital bank on a mission to make money work for everyone, offering personal and business accounts, savings, investments, and more. With over 10 years in the UK and a growing team, they are known for their customer-centric approach, award-winning service, and innovative financial products.
You will provide second-line oversight of key prudential regulatory deliverables, including ICAAP, Recovery Plan, and Resolution Planning.
You will interpret regulatory change, challenge financial models used for forecasting and stress testing, and build strong relationships across the three lines of defence.
You will conduct assurance reviews and support the embedding of prudential risk management activity to help Monzo grow safely.
Monzo is a UK digital bank on a mission to make money work for everyone, offering personal and business accounts, credit cards, savings, and investments. With a focus on solving problems and changing lives, Monzo has grown significantly over the last decade and is known for its award-winning customer service and inclusive culture.
Build and own the first-line risk and control framework across MoonPay, including governance, assessments, and issue management.
Embed regulatory and supervisory expectations into practical controls for fiduciary, custody, and regulated financial services.
Partner with Risk, Compliance, Legal, and Internal Audit to strengthen first-line ownership and scale the control environment.
MoonPay builds the operating system for value movement, enabling fund, tokenize, trade, and spend on crypto and tokenized assets. With 30M+ customers and 500+ partners, it is a high-velocity, AI-first culture for builders with a high bar.
Leading independent validation across Monzo's credit model portfolio, ensuring models are fit for purpose and well governed.
Reviewing and challenging key credit risk assessments, including impairment, ICAAP, and stress testing, using independent analysis.
Improving the Model Risk Framework and writing clear validation reports for committees.
Monzo is a digital bank on a mission to make money work for everyone, offering personal and business accounts, savings, investments, and pensions. With a long history of creating magical customer moments and award-winning service, Monzo has a growing team and a culture focused on innovation and financial education.
You will complete third-party risk assessments and track issues through resolution.
You will review and challenge first-line due diligence and ongoing monitoring.
You will maintain third-party risk reporting and support program uplift efforts.
Mercury is a fintech company that provides banking services through partner banks. They prioritize diversity and belonging and are an equal opportunity employer.
Lead complex VAIB workstreams, balancing customer needs, regulatory expectations, and operational goals.
Use data and customer insights to identify systemic barriers and drive evidence-based improvements.
Partner with Product, Engineering, and Operations to embed inclusive considerations into customer journeys.
Monzo is a digital bank on a mission to make money work for everyone, offering a range of banking products and services. They foster an inclusive culture with a diverse team and a focus on customer needs.
Conduct ongoing financial and credit reviews on third parties to determine their financial health and the bank's exposure.
Assist in standing up exposure reporting, periodic metric monitoring, and partner reserve management.
Control test financial risk assessments and gather data from enterprise systems.
Pathward is a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. They celebrate differences and embrace a HUMBLE*HUNGRY*SMART approach.
Co-create Practice-native reference architectures and reusable patterns for partners to extend and monetize.
Provide senior technical expertise and lead workshops with partners and Practice buyers.
Mentor partner architects and drive adoption of AI-enhanced Practice capabilities.
ServiceNow provides an AI platform for business reinvention, bringing together AI, data, and workflows. It serves 85% of the Fortune 500 and fosters an AI-native culture where technology and talent work together.
Review incoming cases, gather evidence, and take enforcement action to resolve risks quickly and accurately.
Monitor daily alerts, surface pattern observations, and support compliance documentation for applicants.
Collaborate cross-functionally within the Marketplace Supply organization to improve processes and track performance metrics.
Proof is a high-growth startup in the legal tech industry, founded in 2017, that offers a best-in-class legal services platform for law firms and property management companies. They are on a path to double their business this year and are building a team to scale rapidly, welcoming individuals from all backgrounds.