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About the Role:
- Lead complex VAIB workstreams to balance customer needs, regulatory expectations, and operational goals.
- Use data and customer insights to identify systemic barriers and drive evidence-based improvements.
- Partner with Product, Engineering, and Operations to embed inclusive practices.
The Team:
- Part of the VAIB team dedicated to making banking accessible for everyone.
- Collaborate across departments to ensure equitable outcomes for vulnerable customers.
What We Offer:
- Competitive salary plus equity and performance-based incentives.
- Flexible working hours and a dedicated learning budget.
- Fully remote setup with Macbook and home office support.
Monzo
Monzo is a digital bank on a mission to make money work for everyone, offering a range of banking products and services. They foster an inclusive culture with a diverse team and a focus on customer needs.