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New Vulnerable Customer Advisor
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Empathy
Communication
Resilience
The Team:
- The VAIB team is dedicated to breaking down barriers across the bank.
- We ensure vulnerable, disabled, excluded, and bereaved customers receive empathetic, accessible products.
The Role:
- You will lead a team of Strategy Analysts and translate business priorities into data-driven programs.
- You will collaborate with cross-functional stakeholders to embed VAIB considerations into all products.
You Are:
- A values-driven leader with proven team-building and coaching capabilities.
- Highly organised, adaptable, and skilled in interpreting data to make evidence-based recommendations.
Monzo
Monzo is a digital bank on a mission to make money work for everyone, offering personal and business accounts, savings, and investments. With a strong focus on inclusivity and customer experience, Monzo fosters a diverse and flexible working culture.