Lead and develop a high-performing team of Strategy Analysts dedicated to improving vulnerability, accessibility, inclusion, and bereavement outcomes.
Drive strategy and delivery by translating VAIB priorities into actionable projects and overseeing customer-centric treatment strategies.
Champion cross-functional collaboration with Operations, Product, Risk, Data, and Engineering to embed VAIB considerations into all products and services.
Lead complex VAIB workstreams, balancing customer needs, regulatory expectations, and operational goals.
Use data and customer insights to identify systemic barriers and drive evidence-based improvements.
Partner with Product, Engineering, and Operations to embed inclusive considerations into customer journeys.
Monzo is a digital bank on a mission to make money work for everyone, offering a range of banking products and services. They foster an inclusive culture with a diverse team and a focus on customer needs.
Manage strategic partnerships for Monzo's VAIB team supporting vulnerable customers.
Use data and customer feedback to evaluate and improve partnership impact.
Translate specialist insight into product, service, and journey improvements.
Monzo is a UK digital bank on a mission to make money work for everyone, offering personal and business accounts, savings, investments, and pensions. It is a fast-growing fintech known for award-winning customer service and a culture focused on diversity, inclusion, and accessibility.
Connect Product and Operations teams to align priorities.
Champion the Change team's impact through data and reporting.
Monzo is a digital bank on a mission to make money work for everyone, offering a range of banking products and services. They have a customer-focused culture and prioritize diversity and inclusion.
Lead integrated marketing strategy across all channels, aligning with Monzo's business objectives.
Drive cohesive campaigns by collaborating with marketing centres of excellence, product, and growth teams.
Manage budgets, capacity, and performance reporting, using data to optimise campaign portfolios.
Monzo is a digital bank on a mission to make money work for everyone, offering personal and business accounts, savings, investments, and pensions. With a strong focus on customer experience and a culture of inclusivity, Monzo has grown significantly over the past decade in the UK.
Taking escalations from fellow Customer Service Advisors and supporting customers via telephone and in-app chat.
Helping vulnerable customers with addictions, financial difficulties, and accessibility needs through tailored adjustments.
Advising fellow advisors on tone of voice, phrasing, and actions for handling sensitive conversations.
Monzo is a digital bank on a mission to make money work for everyone, offering accounts, savings, investing, and pensions. With an award-winning customer service and an inclusive culture, Monzo has grown significantly over the last 10 years.
Defines partner estate strategy and ensures alignment with Monzo's business goals.
Leads portfolio governance, prioritization, and resource allocation for maximum impact.
Drives cross-functional collaboration to optimize processes and deliver strategic outcomes.
Monzo is on a mission to make money work for everyone, offering banking, savings, and investments. We have grown from a prepaid card to a full-service bank, with a culture focused on problem-solving and customer-centric innovation.