Lead the development and integration of vulnerability, accessibility, inclusion, and bereavement (VAIB) strategies across Monzo's products and operations.
Transform regulatory requirements and customer insight into clear roadmaps, outcomes, and measurable improvements for customers.
Act as a senior subject matter expert, building VAIB capability by coaching colleagues and influencing stakeholders.
Monzo is a digital bank on a mission to make money work for everyone, offering personal and business accounts, savings, investments, and pensions. With over 10 years of growth in the UK, they value inclusivity, diversity, and flexible working, and are known for award-winning customer service.
Provide friendly, professional support to customers via phone, email, and live chat.
Resolve enquiries efficiently, taking ownership of each case and delivering practical solutions.
Proactively improve customer experience and support those who need extra help.
Capital on Tap offers small businesses credit cards, spend management, savings, and financial tools. We're a profitable fintech with 1,000+ employees, 200,000+ customers, and a culture of ownership and speed.