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See allAbout the role:
- Empathetic specialist support for customers in difficult circumstances.
- Work at the intersection of financial wellbeing and accessibility.
What you'll do:
- Take escalations from advisors via phone and in-app chat.
- Support people with addictions, financial issues, and accessibility needs.
Who we're looking for:
- Experience with vulnerable people and sensitive conversations.
- Empathy, resilience, and ability to prioritise difficult calls.
What we offer:
- Salary £26,230-£30,620 plus performance incentives.
- £1,000 learning budget and birthday time off.
Monzo
Monzo is a digital bank on a mission to make money work for everyone, offering accounts, savings, investing, and pensions. With an award-winning customer service and an inclusive culture, Monzo has grown significantly over the last 10 years.